Clear Communication
Clear Communication | Plumbing | Petros
A burst pipe at dawn or a mysterious drip after dark—whatever the crisis, HEP’s clear communication approach turns stressful plumbing problems into surprisingly smooth experiences. Our licensed technicians arrive prepared, explain what they find in plain language, and give you transparent options before a single tool is lifted, so you stay confidently in control from start to finish.
• Up-front, itemized estimates—no hidden fees
• Real-time text updates, including photos from the jobsite
• Courtesy follow-ups to ensure everything is running perfectly
From Petros homes to local businesses, we’re known for tidy work areas, respectful service, and repairs that last. Schedule today and see why neighbors keep our number on speed dial for every leak, clog, and renovation dream.
FAQs
Which parts of Petros and the surrounding area do you serve?
We provide full-service plumbing throughout the entire Petros community, including downtown Petros, the Windrock and Fork Mountain neighborhoods, and rural addresses along Highway 116. If you live within a 20-mile radius of Petros city limits, chances are we can reach you the same day; if you are unsure, just give us your ZIP code when you call and we can confirm immediately.
How fast can you handle a plumbing emergency?
Emergency calls are our top priority. A licensed technician is on standby 24/7, 365 days a year. For addresses inside Petros we normally arrive within 60 minutes; locations farther out may take up to 90 minutes. While you are on the phone, we will walk you through immediate shut-off steps to minimize water damage until we get there.
Are your plumbers licensed, insured, and background-checked?
Yes. Every field technician holds a current Tennessee Journeyman or Master Plumbing License, carries $2 million in liability insurance, and has passed a state and federal background check. Copies of licenses and insurance certificates are available upon request, and your service invoice automatically lists the technician’s license number for your records.
What plumbing services do you offer?
We handle everything from routine maintenance to major installations, including leak detection and repair, drain cleaning, water-heater installation (tank and tankless), sewer line inspections, fixture replacements, backflow prevention testing, and whole-house repiping. If you have a specialized request—such as well-pump service or water filtration—just let us know and we will confirm whether it is in our scope or refer you to a trusted partner.
How do you determine pricing, and will I know the cost beforehand?
We use flat-rate, menu-style pricing so you know the total cost before work begins—no hourly surprises. After inspecting the issue, your plumber will present a written estimate that includes labor, materials, taxes, and any applicable permits. You can accept on the spot or take up to 30 days to decide; estimates are free for Petros residents. We also offer financing on jobs over $500 through GreenSky and accept all major credit cards.
What is the easiest way to schedule non-emergency service or request a quote?
You can book 24/7 in three ways: (1) call our local number at 865-555-PLUM, (2) use the real-time booking form on our website, or (3) text us at 865-555-TEXT. For online and text requests, you’ll receive a confirmation within 15 minutes during business hours (7 a.m.–7 p.m.) or by 7 a.m. next day if after hours. We offer two-hour arrival windows and send a ‘technician en route’ text with GPS tracking when we’re on the way.