Up-front Pricing
Up-front Pricing | Emergency Plumbing | Plumbing | Petros
When a pipe bursts at midnight or a water heater springs a leak during Sunday dinner, Petros homeowners call HEP for fast, reliable emergency plumbing. Our licensed technicians arrive fully equipped and ready to tackle any crisis—clogged drains, overflowing toilets, hidden slab leaks—while giving you an up-front price before the first wrench turns. That means zero surprises, just clear communication and the confidence of knowing exactly what the repair will cost.
Because emergencies don’t wait, neither do we. HEP’s 24/7 dispatch, GPS-tracked vans, and same-day repairs keep the water flowing and your stress low. From the moment you dial our number to the final clean-up, we treat your home with respect, protect your budget with transparent pricing, and back every service with industry-leading guarantees. When minutes matter, trust the local team that makes emergency plumbing feel a whole lot less like an emergency.
FAQs
What qualifies as a plumbing emergency in Petros?
Any situation that poses an immediate threat to your property, health, or safety is considered a plumbing emergency. Common examples include burst pipes, sewage backups, major leaks, completely blocked drains, overflowing toilets, water heater failures, and gas line leaks. If waiting could cause water damage, health hazards, or disrupt essential services, call our emergency line right away.
How does your up-front pricing work for emergency plumbing services?
When you call, we gather basic information about the issue and send a licensed plumber to your Petros location. After inspecting the problem on-site, the technician provides a written, fixed-price quote before any work begins. This quote covers labor, parts, and any necessary permits—no hourly rates or hidden fees. You decide whether to approve the quote; the price you accept is the price you pay, even if the repair takes longer than expected.
Are emergency service fees higher outside normal business hours?
No. Because we follow an up-front pricing model, the quote you receive already reflects any additional costs associated with evening, weekend, or holiday service. You’ll never see surprise surcharges on your final bill. The technician will explain the total price in advance, and it will stay the same regardless of the time of day or night we perform the repair.
How quickly can a plumber arrive at my Petros home or business?
We maintain a 24/7 dispatch center and a fleet of fully stocked service vehicles stationed around the Petros area. In most cases, we can have a licensed plumber on site within 60 minutes of your call. Travel times may vary slightly during severe weather or peak traffic, but we always provide an accurate estimated arrival time and keep you informed until the technician arrives.
What should I do while waiting for the emergency plumber to arrive?
1) Turn off the main water shut-off valve if you have a major leak or burst pipe. 2) For gas line issues, evacuate the building immediately and call 911 before you call us. 3) If water is encroaching on electrical outlets or appliances, switch off power at the breaker box if it is safe to do so. 4) Remove valuables and electronics from the affected area. 5) Avoid using chemical drain cleaners or makeshift fixes—they can worsen the damage or create safety hazards.
Do your emergency repairs come with any warranty or guarantee?
Yes. All emergency plumbing repairs include a written 1-year parts and labor warranty, covering defects in workmanship and manufacturer-approved components. If the same issue recurs within this period, we will return at no charge to correct it. Additionally, we stand behind our up-front pricing promise—if any work outside the original scope becomes necessary, we will always quote it first and wait for your approval.