Iron-clad Warranties
Iron-clad Warranties | Emergency Plumbing | Plumbing | Petros
When a pipe bursts in the middle of the night or a stubborn leak threatens your freshly renovated kitchen, Petros homeowners call HEP because they know we back every repair with our famous iron-clad warranties. Our licensed, background-checked technicians arrive fast, diagnose the problem with state-of-the-art tools, and walk you through clear, upfront pricing before any work begins. From frozen lines to overflowing toilets, we’re stocked with premium parts on every truck, ready to restore comfort and protect your property in one visit.
That same commitment powers our round-the-clock emergency plumbing response. Whether it’s 2 PM or 2 AM, one call dispatches a local expert who treats your home like their own and guarantees the fix long after the water dries. With HEP in your corner, you’ll never have to choose between speed, skill, and peace of mind—you get them all, wrapped in a warranty that’s as rock-solid as the pipes we install.
FAQs
What counts as a plumbing emergency, and how fast can you reach my home or business in Petros?
A plumbing emergency is any situation that threatens safety, causes property damage, or stops essential water service—burst pipes, major leaks, sewage backups, water heater failures, frozen lines, and overflowing toilets all qualify. Our on-call technicians are stationed locally in Petros 24/7. Once you call, our dispatcher immediately assigns the nearest crew and GPS-routes them to you. In most cases we arrive within 60 minutes, often sooner during off-peak traffic hours.
What exactly is your Iron-Clad Warranty on emergency plumbing work?
Every emergency repair—no matter how small—comes with our Iron-Clad Warranty. Parts are covered for the full manufacturer period, and labor is backed for a minimum of two years. If the same issue recurs because of our workmanship, we return at no charge, day or night, until it’s fixed for good. There are no deductible fees, and the warranty is fully transferable if you sell your property in Petros within the warranty window.
Do after-hours, weekend, or holiday calls cost more?
No surprise surcharges. We use a flat-rate menu that is the same 24 hours a day, 365 days a year. Before any work starts, the technician diagnoses the problem and presents you with a written quote that includes parts, labor, and tax. You approve the price in writing; that number will not change—even if the job takes longer than expected.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the nearest water supply valve; for major leaks, turn off the main valve where water enters your building. 2. Kill power to any electrical circuits that could be reached by standing water. 3. Open faucets on lower floors to relieve pressure and drain remaining water from the system. 4. Move valuables, electronics, and furniture away from the affected area. 5. If safe, place buckets or towels to catch drips and reduce damage. Then wait for our technician—he or she will call when 10–15 minutes away.
Are your emergency technicians licensed, insured, and background-checked?
Absolutely. Every field technician holds a current Tennessee state plumbing license, carries $2 million in liability coverage, and completes an annual background and drug screening. We also mandate 40 hours of continuing education per year, including code updates and advanced leak-detection training.
Will the plumber have the parts needed, or will a second visit be required?
Our trucks function as rolling warehouses—each one carries over 2,000 inventoried parts and fixtures that cover 90 % of the emergencies we encounter in Petros. If a specialty component is required, we have priority accounts with local suppliers and can usually pick it up the same day. Either way, your Iron-Clad Warranty begins once the permanent repair is completed, not on a temporary patch.