Certified Technicians
Certified Technicians | Emergency Plumbing | Plumbing | Petros
When a pipe bursts at midnight or your water heater starts flooding the floor, Petros homeowners turn to HEP’s certified technicians for rapid, no-excuses relief. Our licensed, background-checked pros are on call around the clock, arriving in fully stocked trucks ready to repair burst pipes, stubborn clogs, sewer backups, gas leaks, and more. Because we live and work in the same East Tennessee communities we serve, you can count on honest recommendations, upfront pricing, and workmanship that meets the highest codes—every single time.
Whether you’re facing an after-hours disaster or want a lasting fix that prevents future headaches, our team treats your home with the urgency and respect it deserves. One call brings courteous service, clean job sites, and workmanship warranties that stand behind every repair. Save our number now, and remember HEP whenever you need emergency plumbing in Petros—help is already on the way.
FAQs
What qualifies as a plumbing emergency that your certified technicians in Petros can handle?
Any situation that risks water damage, property damage, health hazards, or total loss of service is considered an emergency. Typical examples include burst or frozen pipes, sewage back-ups, major leaks, overflowing toilets, water heater failures, gas line leaks, and sudden loss of water pressure. If you are unsure, call us—our dispatcher will quickly assess the situation and advise you.
How fast can an emergency plumber reach my home or business in Petros?
We maintain on-call teams 24/7/365. For addresses within Petros city limits we aim for a 45-minute arrival window, traffic and weather permitting. If you’re in a surrounding rural area, our dispatcher will give you an accurate ETA before dispatching the technician so you know exactly when help is on the way.
Are your emergency plumbing technicians licensed and insured?
Yes. Every technician we send to your door holds a current Tennessee state plumbing license, carries manufacturer-specific certifications for water heaters and gas lines, and completes annual continuing-education courses. We also carry full liability and workers’ compensation insurance, protecting you from any financial risk while work is performed on your property.
How are after-hours and holiday emergency service fees calculated?
Our pricing is transparent. We charge a modest call-out fee that covers travel and initial assessment, plus a flat diagnostic rate. Once the issue is identified, the technician presents you with up-front repair options—including parts, labor, and any after-hours premiums—before any work begins. You approve the price in writing; there are no hidden charges when the job is complete.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the main water valve or the nearest isolation valve to the affected fixture to stop or reduce water flow. 2. Turn off electricity to any area where water is pooling to prevent shock hazards. 3. Open faucets to relieve pressure if a supply line burst. 4. Move valuables and electronics away from the leak. 5. Avoid using chemical drain cleaners—they can worsen blockages and create toxic fumes. 6. Keep children and pets clear of the affected area. Our dispatcher can guide you through additional steps specific to your problem.
Do you guarantee your emergency plumbing repairs?
Absolutely. All labor is backed by a 1-year workmanship warranty, and materials are covered by the manufacturer’s warranty—often 2–10 years depending on the part. If the repaired component fails within our warranty period due to workmanship, we return at no cost to make it right. We also provide written documentation of the work performed and parts installed for your records.