Workmanship Guarantee
Workmanship Guarantee | Plumbing | Pelham
At HEP, we know how important it is to feel confident about the work happening behind your walls and under your floors. That’s why every project we complete in Pelham comes with our no-fine-print workmanship guarantee: if anything we’ve installed or repaired fails because of how it was done, we’ll make it right—fast, free, and with a smile. From meticulous pipe runs to flawless fixture installations, our licensed team treats your home as if it were their own, ensuring quality that stands up to the toughest Southern winters and the busiest family schedules.
Choosing HEP means choosing neighbors who care. We arrive on time, clean up every speck, and keep you informed at each step so there are zero surprises—except how smooth the experience feels. Whether you’re scheduling routine maintenance or an emergency fix, our guarantee lets you relax knowing your Pelham plumbing is protected long after the toolbox snaps shut. Call today and discover why homeowners throughout Shelby County trust HEP to safeguard both their homes and their peace of mind.
FAQs
What does your workmanship guarantee cover on plumbing jobs in Pelham?
Our workmanship guarantee covers any defects or failures that are directly related to the labor we performed—such as improper pipe fittings, incorrect fixture installation, or faulty solder joints—on residential and light-commercial plumbing projects within Pelham. If an issue arises because the work was not completed to professional standards, we will return, diagnose, and correct the problem at no additional cost to you.
How long does the workmanship guarantee last?
We back our labor with a comprehensive 12-month guarantee from the date the job is completed. During that period, any workmanship-related issues will be repaired free of charge. Some premium services, like full-home repiping or sewer line replacement, include an extended 24-month guarantee—your written invoice will specify the exact term.
Is the workmanship guarantee different from the manufacturer’s warranty on fixtures or parts?
Yes. The workmanship guarantee protects you against problems caused by how the materials were installed or the methods we used. Manufacturer warranties cover factory defects in the products themselves, such as a cracked toilet tank or a leaking faucet cartridge. If a part fails due to a manufacturing flaw, we’ll help you process the manufacturer’s warranty and install the replacement under our workmanship coverage.
How do I request service under the guarantee?
Simply call our Pelham office at the number on your invoice or submit a service ticket through our website. Provide your original work order number, a description of the issue, and any photos if possible. We prioritize guarantee calls, typically scheduling a technician visit within 24–48 hours to inspect and resolve the problem.
Does the guarantee apply if I supply my own fixtures or materials?
Yes, but only to the labor portion of the project. We will warrant the quality of our installation work for the same 12-month period, even if you purchased the fixtures separately. However, we cannot extend guarantee coverage to the performance or longevity of homeowner-supplied products.
Are you licensed and insured to perform guaranteed plumbing work in Pelham?
Absolutely. Our company holds an up-to-date New York State Master Plumber license (License #PL-####) and carries both general liability and workers’ compensation insurance. This protects you while ensuring every job meets local Pelham building codes and industry best practices—standards we reinforce with our workmanship guarantee.