Emergency Response
Emergency Response | Plumbing | Pelham
When a pipe bursts at midnight or a water heater quits on a frosty Pelham morning, you need fast, no-nonsense help—HEP’s emergency response plumbing team is on call 24/7, ready to roll the moment you dial. Our local experts arrive in fully stocked trucks, isolate the issue in minutes, and use state-of-the-art leak detectors and hydro-jetters to stop damage before it spreads, all while keeping you informed and in control.
From flooded basements to stubborn sewer backups, we tackle crises with the same care we’d give our own homes: upfront pricing, courteous service, and ironclad workmanship guarantees. Count on HEP to restore comfort, protect your property, and let you get back to what matters without missing a beat.
FAQs
What qualifies as a plumbing emergency and how quickly can you respond in Pelham?
A plumbing emergency is any situation that threatens property damage, health, or safety—such as burst pipes, major leaks, sewer backups, overflowing toilets, or loss of water supply. In Pelham, our on-call technicians are dispatched within minutes of your call and typically arrive at your door in 60 minutes or less, day or night.
Are your emergency plumbing services available 24/7, including holidays?
Yes. Plumbing disasters don’t keep business hours, so neither do we. Our emergency response team operates 24 hours a day, 7 days a week, 365 days a year—including weekends and all public holidays—to ensure Pelham homeowners and businesses are never left without help.
How much will it cost for an emergency plumbing service call in Pelham?
We charge a modest flat call-out fee that covers the technician’s travel and initial assessment. After inspection, you receive an upfront, itemized quote for labor and parts before any work begins. There are no hidden charges or overtime markups—what we quote is what you pay unless you authorize additional work.
What should I do while waiting for the emergency plumber to arrive?
If water is leaking, shut off the closest isolation valve or the property’s main water supply. Turn off the electricity if water is near outlets or appliances. Contain spread with towels or buckets, and avoid using chemical drain cleaners or makeshift fixes that could worsen the damage. Then wait in a safe area until our licensed plumber arrives.
Do you carry the parts needed to fix my problem on the first visit?
Our fully stocked service vans carry a wide range of common repair parts—copper and PEX fittings, valves, pipe sections, water-heater components, toilet parts, and more. In most emergency calls we complete repairs immediately. If a rare or specialty part is required, we source it through local suppliers in Pelham on the same day whenever possible.
Is your emergency plumbing work guaranteed and are you licensed and insured in Pelham?
Absolutely. We are fully licensed by the State of Alabama and carry both general liability and workers’ compensation insurance for your protection. All emergency repairs come with a written satisfaction guarantee and a parts-and-labor warranty (typically one year, depending on the manufacturer) to give you complete peace of mind.