- HEP Plumbing
- Decades Of Experience

Decades Of Experience
Decades Of Experience | Tank Water Heater | Plumbing | Pelham
For more than three decades, Pelham homeowners have turned to HEP for straightforward solutions and steadfast craftsmanship. Our licensed plumbers know every nut, bolt, and burner inside a tank water heater, so whether you’re chasing away chilly morning showers or replacing an aging unit, you’ll have true experts on the job. We arrive when we say we will, protect your floors like they were our own, and leave you with a hot-water system that hums along efficiently for years.
From emergency repairs at midnight to energy-smart upgrades that cut utility costs, we tailor each service around your family’s habits and budget. Backed by honest, upfront pricing and a satisfaction guarantee, you can relax, pour another cup of coffee, and enjoy the comfort a properly maintained tank water heater brings—because HEP has Pelham’s hot-water needs handled.
FAQs
What types of tank water heaters do you install and service in Pelham?
With more than 30 years of plumbing experience in Pelham, we install, repair, and maintain all major brands of gas, electric, and hybrid (heat-pump assisted) tank water heaters. Whether you need a standard 40- or 50-gallon residential unit or a larger commercial-grade model, our licensed technicians are trained on Bradford White, Rheem, A.O. Smith, State Water Heaters, and many others. We also handle high-recovery gas units for large families and code-compliant electric units for homes without natural gas service.
How long does it usually take to replace a traditional tank water heater?
For most straightforward replacements in single-family homes, the entire process—from draining and removing the old tank to installing, filling, and testing the new unit—takes 3–4 hours. Because we keep common tank sizes stocked locally in Pelham, there’s no waiting for shipping. If we need to bring your installation up to current plumbing or electrical code (for example, adding an expansion tank or seismic straps), the job may extend to a full day, but we’ll provide an exact time estimate before work begins.
Can you help me choose the right size tank water heater for my household?
Absolutely. Our sizing consultation is free with every estimate. We calculate peak-hour demand based on the number of bathrooms, occupants, and simultaneous appliance usage. For example, a household of four in Pelham typically needs a 50-gallon gas or 55-gallon electric unit, but families with high shower or soaking-tub demand may benefit from an 80-gallon or high-recovery model. We also consider local groundwater temperature, fuel availability, and energy-efficiency goals to match you with the most cost-effective option.
What routine maintenance does a tank water heater require, and do you offer maintenance plans?
Tank water heaters should be flushed once a year to remove sediment that reduces efficiency and shortens tank life—especially important in Pelham’s moderately hard water. We also recommend an anode-rod inspection every two to three years, temperature-pressure relief (TPR) valve testing, and a general safety check of gas or electrical connections. Our Water Heater Wellness Plan covers all these services, provides priority scheduling, and extends manufacturer warranties because maintenance is documented by a licensed professional.
How can I tell whether my current water heater needs repair or full replacement?
Key warning signs include rusty or discolored hot water, rumbling or popping noises (sediment buildup), water pooling at the base of the tank, or inconsistent water temperature. If your unit is more than 10–12 years old, replacement is usually more economical than major repair. During our diagnostic visit, we run a multi-point inspection—checking tank integrity, gas valve or heating elements, thermostat accuracy, and safety devices—then give you honest recommendations, cost comparisons, and life-cycle calculations so you can make an informed decision.
Do you install energy-efficient models, and will you handle permits and code compliance in Pelham?
Yes. We offer ENERGY STAR certified high-efficiency gas tanks and hybrid electric heat-pump water heaters that can cut energy use by up to 60 % compared to standard models. Our team pulls all required plumbing and, when applicable, electrical permits from the City of Pelham, schedules inspections, installs thermal expansion tanks, dielectric unions, or earthquake restraints as required, and provides you with signed inspection documentation for your records. This ensures your new system is safe, efficient, and fully compliant with local codes.