Background-checked Technicians
Background-checked Technicians | Emergency Plumbing | Plumbing | Pelham
When a burst pipe soaks your Pelham living room at 2 a.m., you need calm, capable pros—not guesswork. HEP’s background-checked technicians arrive fast, equipped with camera diagnostics, high-pressure jetters, and decades of local know-how. From frozen lines to failing water heaters, we isolate the problem, explain your options in plain English, and start repairs on the spot, treating your home with the same respect we give our own.
We built our reputation in Pelham on straight-forward pricing, tidy workmanship, and a satisfaction guarantee that follows every wrench turn. Whether you’re ankle-deep in water or simply hear an ominous drip behind the wall, one call connects you to round-the-clock emergency plumbing support—and the peace of mind that comes with HEP’s trusted team on your side.
FAQs
Are your emergency plumbers in Pelham really background-checked?
Absolutely. Every technician we send to a customer’s home or business has passed a nationwide criminal background check, driving record review, and drug screening. We also verify trade licenses, insurance, and continuing‐education credentials annually, so you can feel confident about who is knocking on your door at 2 a.m.
How fast can you get to my property in an emergency?
Because we keep fully stocked service vehicles staged in and around Pelham 24/7, our average on-site response time is 45–60 minutes from the moment you confirm the call. During severe weather or city-wide utility outages we triage the highest-risk situations first, but you’ll always receive an accurate ETA and real-time technician tracking on your phone.
What plumbing issues are considered emergencies?
We treat any problem that threatens safety, causes active water damage, or leaves you without essential service as an emergency. Examples include burst or frozen pipes, failed sump pumps, sewer line backups, severe drain clogs, water heater leaks or no hot water, gas line leaks, and any situation where water is flooding or backing up into living spaces.
What should I do before the technician arrives?
1) Shut off the main water valve or the nearest isolation valve to the leak. 2) Turn off electricity to any area where water is pooling to reduce shock risk. 3) If safe, open faucets at the lowest level of the home to relieve pressure. 4) Move valuables or electronics away from water. 5) Do NOT use chemical drain cleaners or attempt gas-line repairs yourself—they can make the situation worse or void insurance coverage.
Will I pay extra fees for nights, weekends, or holidays?
We have a transparent flat-rate pricing structure that is the same 24 hours a day. You’ll receive an upfront written estimate before any work begins. The only potential surcharge is for parts or equipment rentals that suppliers classify as premium or after-hours deliveries, and we disclose those costs before you approve the repair.
Do you guarantee emergency repairs, and will my homeowner’s insurance help?
Yes. All workmanship is covered by a written one-year labor warranty, and most replacement parts carry manufacturer warranties of one to five years. Many water-damage or sudden plumbing failure claims are eligible for reimbursement under standard homeowner’s policies. We provide detailed invoices, photographs, and technician notes to streamline your insurance claim and will speak directly with your adjuster upon request.