Emergency Response
Emergency Response | Commercial Plumbing | Plumbing | Pelham
When a pipe bursts behind your Pelham storefront wall or a drain backs up in the middle of a dinner rush, you can’t wait until morning. HEP’s emergency response team specializes in commercial plumbing solutions that restore safety, sanitation, and peace of mind—fast. Our licensed technicians are on-call 24/7, arriving with fully stocked trucks and the expertise to diagnose and fix everything from hidden leaks to water-heater failures before they cut deeper into your bottom line.
We understand that every minute of downtime costs money, so we work around your schedule, coordinate with facility managers, and keep you informed at each step. From hotels and healthcare facilities to restaurants and retail spaces, Pelham businesses trust HEP for transparent pricing, meticulous workmanship, and a cleanup so thorough your customers won’t know there was ever a problem. One call, and we’ll keep your operation flowing smoothly.
FAQs
What qualifies as a commercial plumbing emergency, and when should I call your Pelham team?
Any issue that threatens to shut down your business, endanger occupants, or cause significant property damage is an emergency. Typical examples include burst water mains, gas leaks, sewer backups, overflowing grease traps, failed backflow preventers, or water heater failures that halt production. If you are unsure, call us—our dispatcher can quickly assess the situation over the phone and deploy a crew 24/7.
How fast can your emergency plumbers reach my facility in Pelham?
Because our dispatch center and stocked service vehicles are based right in Pelham, our average on-site arrival time is 60 minutes or less. GPS-tracked trucks and real-time traffic routing help us avoid delays. For critical events such as a major pipe rupture or sewer backup, we often arrive even sooner. You will receive a confirmation text with the technician’s name, ETA, and a live tracking link once a crew is assigned.
Are your technicians licensed, insured, and experienced with large commercial systems?
Yes. All lead plumbers hold New York State Master Plumber licenses (or Alabama State Journeyman/Master Plumber licenses if you’re referring to Pelham, AL), and every crew member carries full liability and workers’ compensation insurance. Our team regularly services multi-story office buildings, manufacturing plants, restaurants, medical facilities, and municipal properties, so we are familiar with high-capacity supply lines, complex drainage networks, booster pumps, and specialized code requirements.
Can you handle specialized commercial equipment such as grease traps, hydronic boilers, or industrial water heaters during an emergency?
Absolutely. Our technicians are factory-trained on most major brands of commercial water heaters, boilers, and booster systems. Each emergency vehicle carries pipe-freezing equipment, high-flow pumps, inspection cameras, jetters, and replacement parts for grease trap interceptors, RPZ/backflow valves, and commercial fixtures. If proprietary parts are required, we have 24-hour supplier access within the region to minimize downtime.
Will emergency repairs disrupt my business operations, and do you offer after-hours service?
We schedule around your needs—nights, weekends, and holidays at no additional surcharge. Whenever possible, we isolate the affected zone so other areas of your facility stay operational. Our crews use dust barriers, negative-air machines, and quiet-run equipment to limit noise and mess. When shutdowns are unavoidable, we coordinate with your facility or property manager to choose the least disruptive window and provide real-time progress updates.
How is emergency commercial plumbing work priced, and do you give upfront estimates?
You will receive a clear, written estimate before we begin. Emergency calls are billed on a time-and-materials basis with a standard diagnostic fee that covers the initial inspection and first-hour response. After that, labor is billed in 15-minute increments, and all common materials are stocked on the truck at published prices. There are no hidden travel or disposal fees. We accept major credit cards, ACH transfer, and can assist with insurance claim documentation if the damage is covered under your policy.