Pipe Bursts
Pipe Bursts | Emergency Plumbing | Plumbing | Palmer
When a sudden pipe burst turns your Palmer home into an indoor ice rink, HEP’s seasoned crew is on the road in minutes. Our technicians know Alaska’s unique freeze–thaw cycles inside out, arriving with thawing equipment, cutting-edge leak detectors, and the parts to patch or replace damaged sections on the spot. We shut down the water, isolate the break, and protect your belongings from further damage—often before the competition can even answer the phone.
Day or night, weekends or holidays, HEP treats every call as an emergency plumbing situation because frozen and ruptured pipes don’t wait. From quick temporary fixes that stop the flow to complete pipe reroutes that prevent future breaks, we restore heat, water, and peace of mind with transparent pricing and a workmanship guarantee. One call and Palmer’s most trusted emergency plumbing team is already headed your way.
FAQs
What should I do immediately after discovering a burst pipe in my Palmer home?
First, shut off the main water supply valve to stop the flow of water. If it is safe, switch off electricity to any affected areas to avoid electrical hazards. Open cold and then hot faucets to relieve pressure and drain remaining water from the system. Move valuables and electronics out of the wet area and place towels or buckets to collect water. Finally, call our 24/7 emergency plumbing line so a licensed Palmer technician can be dispatched right away.
How fast can your emergency plumbers reach my property in Palmer?
We have on-call plumbers stationed throughout the Palmer–Wasilla area and maintain fully stocked service vans. In most cases a technician can arrive at any address in Palmer within 60 minutes of your call—often sooner during normal traffic conditions. While severe weather and road closures can affect travel time, we prioritize burst-pipe calls and will keep you updated with real-time arrival estimates.
Will my homeowners insurance cover the cost of repairing a burst pipe and water damage?
Most standard homeowners policies cover sudden and accidental water damage from a burst pipe, including plumbing repairs and cleanup. Coverage can vary, so we recommend contacting your insurer as soon as possible. Our team provides detailed photographs, moisture readings, and itemized invoices to support your claim and can speak directly with adjusters to streamline the process.
What if my main shut-off valve is stuck or I can’t find it?
If your shut-off valve is inoperable or you’re unsure of its location, call us right away. Our emergency plumbers carry specialty valve-turning tools and can locate the curb-side stop near your property line to halt water flow quickly. If necessary, we can install a new, easy-to-operate ball valve or automatic shut-off device to make future emergencies easier to manage.
Do you offer 24/7 emergency service on nights, weekends, and holidays?
Yes. Pipe bursts don’t keep business hours, so neither do we. Our Palmer emergency plumbing team is available 24 hours a day, 7 days a week, including all major holidays and during extreme cold snaps. There is always a live dispatcher to take your call and a licensed plumber on standby ready to respond.
How can I prevent pipes from bursting during Palmer’s freezing winters?
• Insulate exposed pipes in crawl spaces, garages, and exterior walls with foam sleeves or heat tape. • Keep your thermostat set no lower than 55°F, even when you are away. • On nights below 20°F, let a trickle of warm water run from faucets served by vulnerable pipes. • Disconnect garden hoses and shut off/bleed exterior spigots. • Seal gaps around foundations, vents, and sill plates to keep cold air out. • Schedule our winterization service, where we inspect insulation, test shut-off valves, and recommend upgrades to minimize freeze risk.