Satisfaction Guarantee
Satisfaction Guarantee | Drain Opening | Plumbing | Palmer
A stubborn clog can grind life in Palmer to a halt, so HEP’s satisfaction guarantee plumbing team arrives fast, tools in hand, ready for precise drain opening that gets sinks, tubs, and floor drains flowing freely again. Our licensed technicians respect your home as much as your schedule—shoe covers go on, messes stay contained, and work is finished only when you’re smiling. If you’re not completely satisfied, we’ll make it right at no extra cost, because “guarantee” isn’t just a word to us; it’s the promise we’ve built our Palmer reputation on.
From transparent, upfront pricing to honest advice about preventing future blockages, every visit is designed to leave you confident you called the right crew. Whether the clog is a wad of hair, an encroaching root, or a mystery obstruction buried deep in the line, we combine state-of-the-art equipment with decades of know-how to clear it quickly and safely. When you want the job done once—and done right—trust HEP to restore smooth, quiet flow throughout your plumbing system.
FAQs
What kinds of drains do you service in Palmer?
Our licensed plumbers can open and clean any residential or light-commercial drain in Palmer, including kitchen sinks, bathroom sinks, tubs, showers, floor drains, laundry lines, main sewer lines, and even exterior French drains. Whether the clog is caused by grease, hair, roots, or debris, we have the right equipment—cable machines, high-pressure water jetters, and camera inspection tools—to restore full flow quickly and safely.
How fast can a technician get to my home or business?
Because we have crews based right here in Palmer, most service calls are scheduled the same day you contact us—often within a 2-hour arrival window. For emergency backups that threaten flooding or loss of service, we offer 24/7 dispatch and can usually be on-site in 60 minutes or less. You’ll receive a real-time text or phone update when your technician is en route so you’re never left guessing.
What does your 100% Satisfaction Guarantee cover?
If you’re not completely satisfied with any aspect of our drain-opening service—arrival time, cleanliness, courtesy, or the final result—let us know within 30 days and we’ll make it right at no extra charge. That may include a free return visit, additional cleaning, or a full refund of the service fee. Our guarantee also includes a 30-day clog-free promise: if the same fixture backs up again within that period, we’ll clear it again for free.
How much does drain opening cost, and do you provide upfront pricing?
Yes. After inspecting the problem, your technician will quote a flat rate before any work begins. Typical prices in Palmer start at $129 for a straightforward sink or tub cable, $189–$249 for most interior branch lines, and $349–$499 for main sewer lines that require camera inspection or hydro-jetting. You’ll never see surprise charges for travel, after-hours service, or basic cleanup—everything is included in the written estimate you approve.
What can I do before you arrive to speed up the service?
1) Stop running water to prevent overflow. 2) Clear items from around the affected fixture so the technician has easy access. 3) If you’ve used chemical drain cleaners, tell us—they can be hazardous and may affect tool selection. 4) Locate your home’s clean-out port (usually a capped pipe in the basement, crawl space, or yard); having it accessible can shorten the job by 30–45 minutes.
What happens if my drain lines need more than a simple cable cleaning?
During the initial service we run a video inspection to confirm the pipe’s condition. If we find heavy scale, root intrusion, or structural damage, we’ll show you live footage and discuss solutions on the spot. Options range from hydro-jetting and enzyme maintenance to trenchless spot repairs or full pipe replacement. All recommendations are itemized with clear pricing so you can choose what fits your budget and timeline—no pressure, no obligation.