Satisfaction Guarantee
Satisfaction Guarantee | Drain Opening | Plumbing | Oneida
Nothing puts a pause on home comfort like a stubborn clog, but Oneida homeowners know they can count on HEP to get things flowing fast. Our licensed plumbers arrive with cutting-edge equipment and a 100% satisfaction guarantee, so your drain opening is completed swiftly and safely the first time. From kitchen sinks to main sewer lines, we diagnose the blockage, explain the fix in plain language, and treat your home with the care it deserves—shoe covers on, messes gone, and pricing approved before work begins.
Day or night, just one call connects you to real people who schedule service around your life, not the other way around. Backed by decades of local experience and a fleet that’s always on the move, we restore full flow, test everything twice, and only leave when you’re smiling. If you’re not happy, the job’s not done—that’s the HEP promise for every drain opening in Oneida.
FAQs
What does your satisfaction guarantee cover for drain opening services in Oneida?
Our satisfaction guarantee promises that your drain will be flowing freely when we leave, and that you’ll be pleased with both the quality of our work and the professionalism of our team. If the drain we cleared backs up within 30 days under normal use, we’ll return once at no additional cost to make it right. If we cannot restore proper flow or you’re unhappy with our service for any reason, we’ll either re-service the line or refund the portion of the job that did not meet your expectations—no questions asked.
How quickly can you respond to an emergency drain clog in Oneida?
We provide 24/7 emergency service throughout Oneida and the surrounding communities. In most cases, a licensed plumber can be at your door within 60–90 minutes of your call, even on nights, weekends, and holidays. Our dispatch system tracks our trucks in real time, so we’ll give you an accurate arrival window and send you a text or call when the technician is en route.
What methods do you use to open drains, and are they safe for my plumbing and the environment?
We begin with a video inspection (when accessible) to identify the blockage, then choose the least invasive method that will solve the problem. For common clogs we use professional cable machines (drain snakes) and high-pressure water jetting for tougher buildup. All equipment is calibrated for your pipe size and material to prevent damage. We avoid harsh chemicals and instead use eco-friendly enzyme treatments when a cleaning agent is needed, so our process is safe for PVC, cast iron, septic systems, and the environment.
Are there any hidden fees I should be aware of when scheduling a drain opening service?
No. Before we start, your technician will perform a diagnostic, explain the cause of the clog, and present a flat, up-front price that includes labor, parts, cleanup, and tax. The quoted amount is what you pay—there are no overtime charges, trip fees, or upsells disguised as add-ons. If additional work is required (for example, pipe repair discovered after clearing), we’ll provide a separate estimate and wait for your approval.
What can I do to keep my drains clear after your visit?
We recommend the following: (1) Avoid pouring grease, coffee grounds, and fibrous foods down kitchen drains. (2) Install hair catchers in showers and tubs. (3) Run hot water for 30 seconds after each use to flush soap and debris. (4) Once a month, pour a mixture of hot water and a cup of baking soda followed by a cup of white vinegar down the drain, then rinse after 10 minutes. (5) Schedule an annual professional drain cleaning if you have older pipes or tree roots nearby. Your technician will leave you a simple maintenance sheet tailored to your home.
Do you offer any warranties or follow-up services if the drain clogs again?
Yes. In addition to our 30-day satisfaction guarantee, we offer extended warranties on hydro-jetting and main sewer line services—up to one year depending on the condition of the pipe. We also provide optional periodic maintenance plans where we’ll return every 6 or 12 months to inspect and flush your drains at a discounted rate. If a clog recurs within the warranty period, simply call us and we will prioritize you on our schedule at no extra charge.