- HEP Plumbing
- Water Heaters

Water Heaters
Water Heaters | Commercial Plumbing | Plumbing | Oneida
From bustling restaurants on Genesee Street to sprawling manufacturing hubs near the Thruway, Oneida’s businesses rely on steady hot water to keep productivity, sanitation, and comfort at their peak. HEP’s certified technicians specialize in every aspect of water-heater care—rapid diagnostics, precision repairs, energy-efficient replacements, and custom system design—so your operation never skips a beat. We handle gas, electric, tankless, and high-capacity commercial units, bringing 24/7 emergency response and fully stocked service vehicles right to your door.
When you choose HEP, you gain a partner who understands the stakes of commercial plumbing demands: minimal downtime, code compliance, and long-term cost control. Our transparent quotes, preventative maintenance plans, and workmanship guarantees make it easy to protect your bottom line while delivering reliable hot water to employees and customers alike. Call today and experience why Oneida businesses say, “We can’t do it without HEP!”
FAQs
What types of commercial water heaters do you install and service in Oneida?
We work with the full spectrum of commercial water-heating equipment, including high-capacity gas and electric storage tanks, high-efficiency condensing water heaters, tankless/continuous-flow systems, indirect and booster heaters for dishwashers, and solar-assisted pre-heat tanks. Our technicians are factory-trained on leading brands such as A. O. Smith, Bradford White, Lochinvar, Rheem, Rinnai and Navien, ensuring we can repair, replace, or maintain whichever model your facility relies on.
How do I know whether my commercial water heater needs repair or complete replacement?
Warning signs include inconsistent water temperatures, visible leaks or corrosion on the tank, rising gas or electric bills, discolored or foul-smelling hot water, and audible knocking or rumbling noises. If the unit is 10–12 years old, has a leaking tank, or suffers repeated breakdowns, replacement is usually more cost-effective than continual repairs. We provide a no-obligation diagnostic in Oneida that includes a life-cycle cost comparison so you can make an informed decision.
What is your response time for emergency commercial water-heater service in Oneida?
For critical outages we offer 24/7 dispatch with an average on-site arrival of 1–2 hours within the City of Oneida and surrounding Madison and Oneida counties. Our service trucks are stocked with common commercial-grade gas valves, elements, thermostats, and venting materials, allowing us to restore hot water during the first visit more than 85 percent of the time. If a full replacement is required, we can arrange same-day temporary water-heater rentals to keep your business running.
Are there energy-efficient water-heater options that qualify for rebates or tax incentives?
Yes. High-efficiency condensing gas water heaters (≥ 95 % thermal efficiency), ENERGY STAR® certified electric heat-pump water heaters, and solar thermal pre-heat systems may qualify for NYSERDA incentives, federal 179D deductions, and utility rebates from National Grid or NYSEG. During our consultation we calculate potential energy savings, handle the rebate paperwork, and provide documented commissioning results to meet incentive requirements.
How often should a commercial water heater be flushed and inspected?
Most manufacturers recommend a full tank flush every 6–12 months and a comprehensive inspection at least once a year. In hard-water areas like Oneida, quarterly flushing may be advisable to prevent scale buildup that can cut efficiency by 10 % or more. Our preventive-maintenance program includes anode-rod checks, burner calibration, safety-valve testing, and a written condition report to help you maintain warranty coverage and avoid unplanned downtime.
Do you handle permits and code compliance for commercial water-heater installations in Oneida?
Absolutely. We obtain all required plumbing and mechanical permits through the City of Oneida Building Department, perform installations to the latest IPC, IMC, and New York State Energy Conservation Construction Code standards, and schedule final inspections. Our team also completes ASME pressure-vessel documentation and backflow-prevention certifications when applicable, giving you a turnkey, code-compliant installation with zero administrative headaches.