Workmanship Warranty
Workmanship Warranty | Pipe Upgrades | Plumbing | Oliver Springs
Need pipes that can keep pace with the way you live in Oliver Springs? HEP’s licensed plumbers specialize in transformative pipe upgrades backed by a rock-solid workmanship warranty. From aging galvanized lines to undersized PEX, we replace or reroute every inch with premium materials and proven techniques, ensuring steady pressure, crystal-clear water, and a system that’s built to last.
Our warranty isn’t just a signature on paper; it’s a promise that the craftsmanship in your home will perform flawlessly long after we pack up our tools. If a covered issue arises, we return at no extra cost—quickly, cheerfully, and completely. Choose HEP for pipe upgrades and enjoy the peace of mind that comes from hometown professionals who stand behind every joint, fitting, and sweep.
FAQs
What does your workmanship warranty cover for pipe upgrades in Oliver Springs?
Our workmanship warranty guarantees that every aspect of the installation—cutting, joining, securing, insulating, and pressure-testing of the new supply or drain lines—meets or exceeds Oliver Springs local plumbing code and manufacturer specifications. If any leak, improper slope, loose connection, or other defect is traced back to the way we installed or connected the piping, we will correct it at no cost to you during the warranty period.
How long is the workmanship warranty valid, and can it be extended?
Standard coverage is 2 years from the date the final inspection is passed. Because pipe upgrades are a long-term investment, we also offer optional extension plans that add 3 or 5 additional years of labor protection. Extensions must be purchased before the end of the original 2-year term and require an annual visual inspection so we can document the system’s condition.
Does the warranty cover both labor and materials?
The workmanship warranty specifically covers our labor—the skill and care with which we installed, supported, and tested the piping. Most new piping materials (PEX, copper type L, Schedule 40 PVC, etc.) come with their own manufacturer warranty that ranges from 10 to 25 years. If a part fails because it was installed incorrectly, we cover both the labor and replacement material. If a part fails due to a manufacturer defect, the manufacturer supplies the part and we provide labor at a discounted warranty-service rate, or free if you purchased our extended coverage.
What situations could void the workmanship warranty?
The warranty could be voided by: • Unauthorized alterations to the piping (DIY modifications, new tie-ins, or cutting into walls without permitting us to inspect) • Damage caused by freezing, fire, flooding, foundation shifts, or other acts of nature • Use of chemical drain cleaners or cleaners not approved for the installed materials • Failure to maintain adequate heat in unconditioned spaces (for example, letting a crawlspace freeze) • Non-payment for the original work or for agreed-upon change orders If you’re ever unsure, call us first—most potential issues can be solved with quick guidance and won’t affect your coverage.
How do I request warranty service if I notice a problem?
Call our dedicated warranty line at (865) XXX-XXXX or submit a ticket through the customer portal. Include photos or a short video of the issue if possible. We’ll respond within one business day and schedule a technician within 72 hours—24 hours for active leaks or loss of service. When the technician arrives, they will verify that the problem is workmanship-related and then immediately carry out repairs or schedule a follow-up if specialty parts are required.
How does your workmanship warranty interact with Oliver Springs’ permitting and inspection process?
All pipe upgrades we perform in Oliver Springs are permitted through the Anderson/Roane County Building & Codes Department and inspected by the local plumbing official. The inspection record becomes part of your warranty file. If any workmanship issue arises, we reference that inspection report and coordinate with the same office if a re-inspection is needed after repairs—saving you time and ensuring continued code compliance.