Water Heater
Water Heater | Emergency Plumbing | Plumbing | Oliver Springs
When your morning shower turns icy or a leaking tank starts flooding the basement, HEP’s licensed pros arrive fast, fully stocked, and ready to restore hot water to every tap in Oliver Springs. We know that a water-heater crisis can’t wait until business hours, so our phones stay open 24/7, our vans stay loaded with genuine parts, and our technicians stay trained on the latest models—from traditional gas units to high-efficiency hybrids. One call brings courteous expertise, transparent pricing, and the peace of mind that only hometown service can deliver.
Because a water-heater failure often signals deeper system stress, our crew doesn’t just swap parts; we diagnose, flush, and fine-tune to protect your pipes for the long haul. Whether it’s a sputtering pilot light, a corroded anode rod, or a burst relief valve, we treat every job as an emergency plumbing mission, minimizing damage while maximizing comfort. Count on HEP to keep the hot water flowing—tonight, tomorrow, and every day after.
FAQs
How quickly can your emergency plumbers reach my home in Oliver Springs?
Because our technicians are stationed throughout Anderson and Roane counties, we can usually arrive anywhere in Oliver Springs within 60 minutes—often sooner. Our dispatch center is open 24/7/365, and the moment you call we locate the closest on-call plumber and send them straight to your address with a fully stocked service truck.
What should I do if my water heater is leaking before the plumber arrives?
1) Turn off the cold-water shut-off valve located on the supply line above the tank. 2) For electric units, switch the breaker to the OFF position; for gas units, turn the gas control knob to the PILOT or OFF setting. 3) If water is still escaping rapidly, attach a garden hose to the drain valve at the bottom of the tank and run it to a floor drain or outside to relieve pressure. 4) Mop up standing water to protect flooring and keep children and pets away from the area. 5) Call us back if the situation changes—we can walk you through additional steps over the phone until help arrives.
Are you experienced with both gas and electric water heaters?
Yes. All of our licensed plumbers are factory-trained to diagnose and repair traditional tank-style heaters fueled by natural gas, propane or electricity. We routinely replace failed heating elements, thermostats, gas control valves, thermocouples and anode rods, and we carry OEM-approved parts for popular brands such as Rheem, Bradford White, A.O. Smith, State and Whirlpool.
Can you repair tankless or on-demand water heaters during an emergency?
Absolutely. We service and install high-efficiency tankless units from Rinnai, Navien, Noritz and others. Common emergency repairs include flushing scale-clogged heat exchangers, replacing ignition modules or flow sensors, and correcting venting or condensate drain issues. If the unit is beyond repair, we can provide and install a replacement the same day in most cases.
Will you have the replacement parts on hand, or will I need to wait?
Our service vehicles are stocked with the most common water-heater parts—heating elements, thermostats, gas valves, dip tubes, pressure-relief valves, flex connectors and expansion tanks—so we can solve 90-plus percent of emergencies on the first visit. For less common components, we have relationships with local suppliers in Knoxville and Oak Ridge that offer early-morning and after-hours pick-up, minimizing any downtime.
How much does an emergency water-heater repair typically cost in Oliver Springs?
Every situation is different, but most emergency repairs fall between $150 and $450, including the service-call fee, diagnostic work and parts. Major components such as gas control valves or full heating-element kits can push the total higher. Before we start any work, you’ll receive a written, flat-rate quote so there are no surprises. We never charge overtime after 5 p.m. or on weekends, and we accept all major credit cards as well as financing for larger repairs or full replacements.