100% Satisfaction Guarantee
100% Satisfaction Guarantee | Drain Opening | Plumbing | Oliver Springs
Got a stubborn sink, tub, or main line that just won’t budge? Oliver Springs homeowners trust HEP for fast, friendly, and flawless drain opening backed by our rock-solid 100% satisfaction guarantee. Our licensed plumbers arrive on time, armed with cutting-edge cameras and hydro-jetting gear that wipes out grease, roots, and mystery blockages without a mess. We quote upfront, explain every step, and treat your home like it’s our own.
Because clogs don’t keep business hours, we’re ready 24/7 to get water flowing freely again—often in a single visit. From the first courteous phone call to the final clean-up, you’ll feel the HEP difference: local experts who care about your comfort, respect your budget, and stand behind every drain opening with a promise you can count on.
FAQs
What types of drains can you open and clear in Oliver Springs?
Our licensed plumbers are equipped to open and clear kitchen sinks, bathroom sinks, tubs, showers, floor drains, laundry drains, main sewer lines, and even exterior French drains. Whether the clog is caused by grease, hair, soap scum, tree roots, or foreign objects, we have the right tools—including motorized augers, hydro-jetting equipment, and sewer cameras—to restore full flow quickly and safely.
How does your 100% satisfaction guarantee work?
If you’re not completely satisfied with our drain-opening service, simply let us know within 30 days and we’ll return to re-evaluate and correct the issue at no additional charge. If we still can’t resolve the problem to your satisfaction, we’ll refund the service fee. Our guarantee covers labor and workmanship; however, it doesn’t apply to new blockages caused by items introduced after our visit or to pre-existing pipe damage that requires repair or replacement.
How soon can you get to my home or business in Oliver Springs?
We offer same-day service Monday through Saturday and 24/7 emergency response for severe backups. Most calls placed before 2 p.m. can be scheduled for the same day. Our centrally located dispatch center allows our plumbers to reach any address in Oliver Springs or the surrounding Anderson and Roane County areas within 60–90 minutes during normal traffic conditions.
Will your drain-opening methods damage my pipes or harm the environment?
No. We tailor our approach to your specific plumbing material (PVC, cast iron, copper, etc.). Mechanical cable machines scrape clogs without cutting pipe walls, and our hydro-jetting uses only high-pressure water—no harsh chemicals—making it safe for pipes and environmentally friendly. We also perform a camera inspection when needed to verify pipe integrity before and after service.
What should I do before the plumber arrives?
1) Stop running water to prevent overflow. 2) Clear the area around the affected drain so the technician has easy access. 3) If you’ve used chemical drain cleaners, inform us when you call—this helps us take proper safety precautions. 4) Have any crawl-space or clean-out ports unlocked. Following these steps speeds up the process and ensures accurate diagnostics.
How is pricing determined and will I know the cost upfront?
Absolutely. After a brief assessment—including a camera inspection if necessary—your plumber will quote a flat, upfront price based on the clog’s location, severity, and the equipment required. The quote includes labor, standard replacement parts (if needed), travel, cleanup, and our 100% satisfaction guarantee. You approve the total before we begin, so there are no surprise charges.