Satisfaction Guarantee
Satisfaction Guarantee | Tank Water Heater | Plumbing | Old Fort
Whether you’re stepping into a steamy shower on a chilly Blue Ridge morning or tackling a mountain of dishes after family dinner, your tank water heater is the silent hero behind every drop of dependable hot water in Old Fort. HEP’s licensed, insured plumbers treat that comfort like a promise, backing every installation, repair, or maintenance visit with a 100% Satisfaction Guarantee. From precise temperature calibration to code-compliant venting and leak-proof connections, we sweat every detail so you can simply turn the tap and relax.
Our team arrives on time, protects your home with clean workspaces, and explains every option in plain language before the wrenches come out. We even haul away the old unit for free and register your new equipment so your warranties start on day one. Transparent pricing, 24/7 emergency service, and friendly local professionals—choose HEP and discover why neighbors across Old Fort trust us to keep the hot water flowing without a hitch.
FAQs
What does your Satisfaction Guarantee cover for tank water-heater work in Old Fort?
Our Satisfaction Guarantee promises that you will be 100 % happy with every aspect of our service—diagnostics, parts, labor, and cleanup. If you feel something was missed, we will return promptly and correct it at no additional cost. Should we still fail to meet your expectations, we will refund the labor portion of your invoice. All replacement heaters also carry a full one-year workmanship warranty on top of the manufacturer’s tank and parts warranty, so you are protected both by us and the brand you choose.
Which kinds and sizes of tank water heaters can you install or replace?
We work with virtually every residential tank model on the market, including 30-, 40-, 50-, 75- and 80-gallon units in electric, natural-gas, and propane configurations. High-efficiency and power-vent models are also available. During a free on-site evaluation, we measure your household’s hot-water demand, fuel type, venting options, and space constraints to recommend the right capacity and energy factor. We install major brands such as Rheem, A. O. Smith, Bradford White, and State, but we are happy to service any brand you already own.
How fast can you respond if I have no hot water in Old Fort?
Call us before noon and, in most cases, we will have a licensed technician at your door the same day. We keep the most common thermostats, elements, gas valves, and 40-/50-gallon replacement tanks on our trucks or at our local warehouse so repairs and swaps can often be completed in one visit. True emergencies—like active leaks threatening property damage—are handled 24/7, 365 days a year. There is no overtime labor surcharge for club-plan members, and our Satisfaction Guarantee extends to after-hours work as well.
Are your plumbers licensed and insured to work on gas and electric tank heaters?
Yes. Every technician holds a current North Carolina Plumbing Class I or II license and receives annual continuing-education training on the latest water-heater codes and safety standards, including fuel-gas piping and electrical bonding. We carry $2 million in general liability insurance and full workers’ compensation coverage, so you are protected from any job-site accidents. Background checks and drug screening are completed before hiring, and photo ID badges are worn on every visit.
Do you offer maintenance plans to extend the life of my tank water heater?
Absolutely. Our Water-Heater Wellness Plan includes an annual flush to remove sediment, anode-rod inspection or replacement, thermostat and T&P valve testing, and a full leak/pressure check. Members receive priority scheduling, a 10 % discount on any additional plumbing repairs, and free standard trip fees. Routine maintenance can add 3–5 years to the life of a tank heater and improve efficiency by up to 12 %, often paying for itself in lower utility bills.
What payment or financing options do you provide for new installations?
We believe cost should never stand between you and reliable hot water. After a free estimate, you will receive an upfront, flat-rate price—no hidden fees, disposal charges, or permit surprises. For larger projects, we partner with trusted lenders to offer financing terms from 6 to 60 months, including 0 % interest for the first 12 months to qualified homeowners. We accept all major credit cards, checks, and digital wallets. Senior, military, and Old Fort Neighbor coupons can be applied to reduce your out-of-pocket cost.