Upfront Pricing
Upfront Pricing | Emergency Plumbing | Plumbing | Old Fort
When a burst pipe or overflowing water heater turns your Old Fort home into chaos, HEP’s upfront pricing plumbing team moves fast. Our licensed professionals arrive fully equipped for emergency plumbing with clear, flat-rate quotes you approve before we lift a wrench—no hidden fees, no overtime surprises, ever. From sundown on Sunday to sunrise Monday, the phones are always answered by a real person who can dispatch help in minutes.
Whether it’s a frozen line, a stubborn sewer backup, or that unsettling drip you just discovered at 2 a.m., we diagnose, price, and repair on the spot so you can get back to normal without lingering worries. Trust the neighbors who’ve served McDowell County for decades—call HEP now and feel the relief of transparent pricing paired with skilled, 24/7 care.
FAQs
What kinds of situations are considered a plumbing emergency?
Anything that threatens your family’s safety, your home’s structure, or the public water supply is an emergency. Common examples include burst pipes, major leaks that will not shut off, sewage backups, overflowing toilets, water heater failures that leak or pose scalding risks, and gas-line or water-line breaks. If ignoring the issue for even a few hours could cause water damage, health hazards, or loss of essential service, call us right away.
How fast can your technicians reach my home or business in Old Fort?
We maintain fully stocked service vehicles in and around Old Fort 24 hours a day. In most cases a licensed plumber can be at your door within 60 minutes of your call—often sooner if you’re inside town limits. When you phone, our dispatcher uses real-time GPS to route the nearest available technician to your address and will give you an accurate ETA so you know exactly when to expect help.
What does “upfront pricing” mean and how is my cost calculated?
Upfront pricing means we quote the full, flat cost of the repair before any work begins. After inspecting the problem, your plumber will explain the recommended solution and consult our standardized price book, which factors in the task complexity, materials, and local code requirements. The figure you approve is the final amount you pay—no hourly charges, hidden fees, or surprises when the job is done.
Do emergency calls outside normal business hours cost extra?
Because we use a flat-rate, upfront pricing model, the quote you receive already includes any applicable after-hours, weekend, or holiday considerations. There are no separate “overtime” or “dispatch” add-ons. Whether you call at 2 p.m. or 2 a.m., you’ll know the total investment before we lift a wrench.
What forms of payment do you accept for emergency services?
For your convenience we take major credit and debit cards, cash, personal and business checks, and contactless mobile payments. If the repair is extensive, we can also arrange short-term financing with approved credit, allowing you to restore service immediately while paying over time. All payment options are discussed at the same time we present your upfront price.
Are your plumbers licensed, insured, and prepared to handle any emergency?
Yes. Every field technician holds a current North Carolina plumbing license, passes annual background and drug screenings, and carries full liability and workers-comp coverage for your protection. Our trucks are stocked with high-quality replacement parts, professional-grade tools, and leak-detection equipment so that most emergencies can be resolved on the first visit. If a specialty part must be ordered, we will make the area safe and schedule a rapid return at no extra charge.