Phone Lines
Phone Lines | Emergency Plumbing | Plumbing | Old Fort
When a pipe bursts in the middle of the night or your water heater quits right before guests arrive, every second feels like an hour. HEP’s dedicated phone lines connect Old Fort residents directly to seasoned technicians who specialize in emergency plumbing, so you’re never left waiting in uncertainty. One quick call mobilizes a fully stocked service vehicle, GPS-tracked for real-time updates, and a courteous expert who can diagnose and resolve leaks, clogs, and fixture failures on the spot.
From historic downtown cottages to new builds along Catawba Avenue, our crew understands the quirks of local water systems and the urgency of protecting your home. Transparent pricing, clean-up guarantees, and genuine small-town courtesy make it easy to breathe again while we restore full flow. Keep HEP’s number handy—because when Old Fort needs emergency plumbing, we answer before the next drip hits the floor.
FAQs
What counts as a plumbing emergency in Old Fort?
Any situation that risks water damage, health hazards, or complete loss of service is an emergency. Common examples in Old Fort include burst supply lines, backed-up sewer mains, major leaks that cannot be isolated, overflowing toilets, loss of all water, frozen or split pipes during cold snaps, and gas or water heater leaks. If shutting off a local valve doesn’t stop the issue or the problem threatens your property or safety, call our emergency line immediately.
How fast can your emergency plumber reach my home or business in Old Fort?
We maintain on-call technicians stationed throughout McDowell County, allowing us to reach most Old Fort addresses within 60 minutes—often faster for downtown and I-40 corridor locations. When you call, our dispatcher will give you an exact ETA based on real-time GPS tracking of the nearest available truck.
What should I do while waiting for the plumber to arrive?
1) Turn off the main water shut-off valve if water is leaking uncontrollably. In many Old Fort homes it’s located in the crawl space or at the meter box by the street. 2) Switch off electricity to any affected area if water is near outlets or appliances. 3) Open faucets on lower floors to drain residual water pressure after shutting off the main. 4) Move valuables and electronics away from the leak. 5) Do NOT use chemical drain cleaners or attempt DIY gas-line repairs, as these can worsen damage or create safety hazards.
Are your emergency services really available 24/7, even on holidays and weekends?
Yes. Our live phone lines and on-call plumbers operate around the clock—including nights, weekends, and all major holidays. Whether it’s Christmas morning, a Sunday at 3 a.m., or during a summer thunderstorm, you will speak to a trained dispatcher, not an answering machine, and a licensed technician will be dispatched immediately.
How much does an emergency plumbing visit cost?
We charge a flat emergency call-out fee that covers rapid dispatch, travel, and on-site diagnosis. After assessment, you receive a written estimate before any repair begins. Pricing depends on factors such as parts required, repair complexity, and after-hours labor. We waive the call-out fee if you approve the repair work. Senior and military discounts are honored, and we accept all major credit cards as well as financing on larger jobs.
Are your plumbers licensed, insured, and familiar with Old Fort’s plumbing codes?
Absolutely. All technicians hold current North Carolina plumbing licenses, carry full liability and workers’ compensation insurance, and receive ongoing code-compliance training. Because Old Fort has a mix of historic properties and newer builds, we stay up to date on local permitting requirements, backflow prevention standards, and the specific challenges of older galvanized systems common in town. You can trust that repairs will pass inspection and protect your home’s value.