Emergency Call
Emergency Call | Emergency Plumbing | Plumbing | Old Fort
When a burst pipe floods your kitchen at midnight or your water heater quits on a frosty Old Fort morning, HEP’s licensed professionals are already on their way. Our rapid-response team lives and works right here in McDowell County, so we know the backroads, the well-pump quirks, and the urgency of getting your home back to normal. From clanging copper lines to clogged main drains, we arrive fully stocked, troubleshoot fast, and keep you informed every step of the way—all with transparent, flat-rate pricing and the courteous service your neighbors have trusted for decades.
Don’t lose sleep over leaks. One call to HEP connects you with real people 24/7, ready to dispatch certified technicians and restore comfort before small problems turn into costly damage. Save our number now, and when you need emergency plumbing in Old Fort, you’ll have a hometown crew that treats your home like their own.
FAQs
What situations count as a plumbing emergency in Old Fort?
Any plumbing issue that threatens property damage, health, or loss of essential services is an emergency. This includes burst or frozen pipes, sewage backups, overflowing toilets, no water service, gas or water leaks, and sudden drops in water pressure that indicate a hidden leak. If you’re unsure, call us—our dispatcher can help determine whether immediate service is necessary.
How fast can your emergency plumber reach my home or business in Old Fort?
We maintain on-call technicians stationed throughout McDowell County. Under normal road conditions we can be anywhere in Old Fort in 60 minutes or less—often within 30 minutes in town limits. When you call, our dispatcher uses GPS to assign the closest truck and gives you a realistic ETA, which we update by text if traffic or weather changes.
Are you really available 24/7, even on holidays and weekends?
Yes. Our phone lines and dispatch center operate 24 hours a day, 365 days a year, including Thanksgiving, Christmas, and all local festivals. A licensed plumber and an apprentice are on rotating overnight shifts, and a supervisor is always on call to authorize major repairs or parts runs. You will never reach an answering machine—only trained staff ready to help.
What does emergency plumbing service cost, and will I get an upfront estimate?
We charge a flat emergency dispatch fee that covers travel and the first 30 minutes of diagnostic work. After diagnosis you’ll receive a written or emailed quote showing labor, parts, and after-hours premiums before any repair begins. If you approve, we carry most parts on the truck; you only pay what’s on the quote—no hidden fees. We also accept major credit cards, checks, and offer short-term financing through Greensky.
What can I do to minimize damage while waiting for the plumber?
1. Shut off the main water valve—typically located near the meter or where the main line enters the house. 2. Turn off the water heater’s cold-water supply and gas or breaker if leaks are nearby. 3. Open faucets at lower levels to drain residual water and relieve pressure. 4. Move valuables and electronics away from water-affected areas. 5. If safe, place buckets or towels to catch drips and switch off electricity to wet circuits. 6. Never use chemical drain cleaners on a completely blocked drain—they can worsen the clog and create hazards for the plumber.
Are your technicians licensed, insured, and is the work guaranteed?
All of our emergency plumbers hold current North Carolina Plumbing Licenses and carry photo ID. We maintain $2 million in general liability and workers’ comp coverage, protecting you from any job-site accidents. Emergency repairs come with the same 1-year parts and labor warranty as scheduled work, and many fixtures carry extended manufacturer warranties that we honor. If a covered repair fails within the warranty period, we return at no charge.