Emergency Response
Emergency Response | Tank Water Heater | Plumbing | Ocoee
When your tank water heater decides to quit in the middle of an Ocoee night, HEP’s emergency response team is already on the move. Our licensed plumbers arrive fully equipped to diagnose, repair, or replace faulty thermostats, leaky relief valves, and burst tanks before they can flood your home. We understand that every minute without hot water feels like an eternity, so we streamline the entire process—transparent quotes, swift parts sourcing, and meticulous clean-up—letting you get back to warm showers and peace of mind.
Customers choose HEP because we marry small-town courtesy with cutting-edge know-how. From energy-efficient upgrades to code-compliant installations, we tailor solutions that fit your household and budget, all backed by 24/7 live support. Call us anytime, and discover why Ocoee homeowners trust HEP to turn a plumbing crisis into a hassle-free experience.
FAQs
What situations with a tank-style water heater are considered an emergency?
Any condition that threatens safety, property, or access to hot water is treated as an emergency. This includes a leaking or ruptured tank, no hot water when the home relies on it for sanitizing or medical reasons, gas smells around a gas heater, sparking or tripped breakers on an electric model, water temperatures above 140 °F, or visible corrosion near the T&P valve. If you are unsure, call us—our on-call dispatcher will help you determine the urgency.
How fast can your emergency plumbing team reach my home in Ocoee?
We maintain a 24/7 rapid-response crew stationed within western Orange County. For addresses in Ocoee, most arrivals occur within 60 minutes of your call—often faster during normal traffic conditions. When you phone, GPS dispatching assigns the nearest technician and texts you a live ETA so you can track our truck in real time.
What should I do while waiting for the technician?
1) Shut off the water: Turn the cold-water supply valve on top of the heater clockwise. 2) For gas heaters, close the gas shut-off valve and set the thermostat to “OFF.” 3) For electric units, switch the dedicated breaker off. 4) Place towels or a bucket under leaks and move valuables away from standing water. 5) Do not open the drain valve unless instructed; it can worsen leaks. 6) Keep children and pets clear of the area. These steps limit water damage and keep everyone safe until we arrive.
Can you repair all makes and models of tank water heaters?
Yes. Our technicians carry factory-authorized parts for Rheem, A.O. Smith, Bradford White, State, GE, and other leading brands in the 30- to 120-gallon range. We also stock universal elements, thermostats, anode rods, pilot assemblies, and T&P valves, allowing us to repair over 90 % of units on the first visit. If a part is brand-specific and not on the truck, we have supplier agreements in Orange County for same-day pickup.
Will I need a full replacement, or can you usually fix the heater the same day?
Many emergencies stem from failed valves, heating elements, or thermostats that we can repair quickly. If the tank itself is cracked, severe internal rust is present, or the unit is over 10–12 years old, replacement is often the safer, more cost-effective solution. We will show you camera or boroscope footage, explain code requirements, and provide side-by-side repair vs. replacement estimates so you can decide confidently.
What are the costs and what kind of warranty do you offer on emergency work?
Diagnostic fees are waived when you proceed with the recommended repair. Upfront flat-rate pricing is provided before any work begins—no overtime surcharges for nights, weekends, or holidays in Ocoee. Repairs are covered by a 1-year parts and labor warranty. New tank water heater installations include the manufacturer’s 6- or 10-year tank warranty plus our 2-year workmanship guarantee. We accept major credit cards, offer financing, and can bill most homeowners-insurance carriers directly for qualifying water-damage claims.