Rock-solid Guarantee
Rock-solid Guarantee | Emergency Plumbing | Plumbing | Ocoee
When a pipe bursts at midnight or a water heater quits on a chilly morning, Ocoee residents know one name they can trust: HEP. Our licensed, background-checked pros arrive fast, armed with fully stocked trucks and decades of know-how, so your home is protected before small leaks become big headaches. With our rock-solid guarantee—covering punctuality, pricing, and workmanship—you get total peace of mind even in the most stressful moments of emergency plumbing.
We stand behind every wrench turn. If we’re late, you don’t pay the service fee; if you’re not delighted, we’ll make it right at no extra cost. Transparent, up-front quotes mean no surprises, and we clean up so thoroughly you’ll forget we were there—except for the flawless repair, of course. Keep our number handy and breathe easier: HEP is on call 24/7, ready to deliver fast, friendly, and guaranteed solutions for every emergency plumbing need in Ocoee.
FAQs
What types of situations count as a plumbing emergency in Ocoee?
Any event that threatens to flood, contaminate, or shut down your water system is considered an emergency. Typical calls include burst supply lines, overflowing toilets, suddenly no water, sewage back-ups, gas or water heater leaks, and slab or yard leaks that can undermine foundations. If you’re unsure, call—our dispatcher will quickly confirm whether you need immediate service.
How fast can your emergency plumbers reach my home or business in Ocoee?
Because we station fully stocked service vans throughout West Orange County, an on-call technician is usually at your door within 60 minutes—often sooner. Our dispatch team tracks locations in real time and sends the closest licensed plumber 24/7, including holidays. You’ll also receive a text with the technician’s name, photo, and live ETA link for complete peace of mind.
What is your “Rock-Solid Guarantee,” and what does it cover?
Every emergency repair is backed by our written Rock-Solid Guarantee: (1) Up-front pricing—what we quote before work begins is exactly what you pay. (2) Quality workmanship—if a repair we performed fails within two years, we’ll return and fix it at no labor charge. (3) Clean-home promise—our techs wear shoe covers, protect work areas, and haul away debris, or we pay to have your home professionally cleaned. This guarantee is provided in addition to all manufacturer warranties on parts.
Do you charge extra for late-night, weekend, or holiday emergency calls?
No. We believe you shouldn’t be penalized for bad timing, so our standard diagnostic and labor rates apply 24 hours a day, 7 days a week. The only variable costs are materials and any permit fees required by the City of Ocoee. You’ll see the full price before we start, with zero surprise surcharges.
Can you coordinate with my homeowner’s insurance if water damage occurs?
Yes. Our team photographs the damage, documents the source of the leak, and supplies a detailed repair invoice that meets insurance requirements. We can speak directly with your adjuster, email them reports, and even provide moisture-mapping if requested. While policy coverage varies, our documentation helps speed claims and maximize reimbursement.
What should I do while waiting for the emergency plumber to arrive?
1) Turn off the main water shut-off valve (usually near the water meter) to stop active leaks. 2) If the issue involves the water heater, switch its gas valve to ‘pilot’ or flip the electric breaker off. 3) Avoid using chemical drain cleaners—they can worsen damage and expose our techs to hazards. 4) Move valuables away from soaked areas and place towels or buckets to catch drips. 5) Keep kids and pets clear of the work zone. These steps limit damage and allow our technician to begin repairs immediately on arrival.