Emergency Service
Emergency Service | Plumbing | Oak Ridge
When a burst pipe or overflowing toilet upends your night in Oak Ridge, HEP’s emergency service plumbing team is ready to roll—day or night, rain or shine. Our licensed, background-checked technicians arrive fast with fully stocked trucks, pinpoint the problem with modern leak-detection tools, and explain every option before work begins. You’ll get honest pricing, a rock-solid workmanship guarantee, and courteous pros who treat your home as if it were their own.
Whether you’re facing a frozen line, a water-heater meltdown, or a mysterious sewage backup, one call to HEP turns panic into peace of mind. We solve the crisis, clean up the mess, and can even advise on preventive maintenance so you’re less likely to see us at 3 a.m. again. Reach out anytime—Oak Ridge’s trusted partner for dependable, around-the-clock plumbing rescue is only minutes away.
FAQs
What qualifies as a plumbing emergency and how quickly can you respond in Oak Ridge?
A plumbing emergency is any situation that poses an immediate risk to your property, health, or safety—such as burst pipes, severe leaks, overflowing toilets, sewage backups, or total loss of water. Our Oak Ridge dispatch center operates around the clock, and we aim to have a licensed plumber at your door within 60 minutes of your call, traffic and weather permitting.
Are your emergency plumbing services available 24/7, including nights, weekends, and holidays?
Yes. Plumbing problems don’t keep regular business hours, so neither do we. Our emergency hotline is staffed 24 hours a day, 365 days a year. Whether it’s 2 a.m. on a Tuesday or Christmas morning, you will reach a live representative who can immediately dispatch an on-call technician to your Oak Ridge address.
What should I do while waiting for the emergency plumber to arrive?
First, turn off the main water shut-off valve to stop the flow of water and minimize damage. If you can’t locate it, ask our dispatcher for guidance. Next, switch off the water heater’s power or gas supply if flooding is near the unit. Use towels or buckets to contain any standing water, and move valuables away from the affected area. Never use electrical appliances in wet areas. Finally, document damage with photos for insurance purposes.
How much does emergency plumbing service cost in Oak Ridge and do you provide upfront pricing?
Because every emergency is unique, costs can vary based on labor, parts, and severity of damage. However, we believe in transparency: after a rapid on-site assessment, our technician will give you a written, flat-rate quote before any work begins. There are no hidden fees, after-hours surcharges, or overtime markups—what we quote is what you pay. We also offer financing options for larger repairs.
Are your plumbers licensed, insured, and familiar with Oak Ridge building codes?
Absolutely. All of our technicians hold current Tennessee state plumbing licenses, carry full liability and workers’ compensation insurance, and receive ongoing training in local Oak Ridge and Anderson County building codes. This ensures repairs are not only safe and efficient but also fully compliant with municipal regulations and warranty requirements.
Can you handle both residential and commercial emergency plumbing issues?
Yes. Our fleet is equipped to tackle emergencies in single-family homes, apartments, retail shops, restaurants, medical facilities, and industrial sites throughout Oak Ridge. From small fixture leaks to large-diameter main line breaks, we have the specialized tools, replacement parts, and expertise to restore your plumbing system quickly and meet any regulatory or sanitation standards specific to your property type.