Same-day Emergency Help
Same-day Emergency Help | Tank Water Heater | Plumbing | Oak Ridge
When your tank water heater quits in the middle of your morning routine, you don’t have time to wait for days—and with HEP in Oak Ridge, you don’t have to. Our certified plumbers are on call around the clock, ready to diagnose leaks, restore hot water, and replace failed units the very same day you reach out. From the moment you call, we dispatch a fully stocked service vehicle that can handle 90% of repairs or replacements on the first visit, so you can get back to warm showers, clean dishes, and business as usual without delay.
As a locally trusted company, we understand Oak Ridge homes inside and out, and we back every emergency repair with transparent pricing, solid warranties, and our “Happy HEP” satisfaction guarantee. Whether your system is groaning, gushing, or simply ice-cold, let our friendly pros bring the heat back fast—because comfort shouldn’t have to wait. Call or click now, and we’ll be there today.
FAQs
What kinds of tank water-heater problems qualify for your same-day emergency service in Oak Ridge?
Any situation that threatens property damage, health, or loss of hot water qualifies. Common emergencies include a ruptured tank that is leaking or flooding, a failed T&P (temperature-and-pressure) relief valve that is discharging scalding water or steam, gas leaks or the smell of gas at the heater, no hot water due to a burned-out gas control valve or electric elements, and error codes or breaker trips that repeatedly shut the unit down. If you are unsure, call us—our dispatcher will help you decide whether immediate service is needed.
How quickly can a licensed plumber reach my Oak Ridge home or business?
Because we dispatch from within Anderson County, we can usually arrive anywhere in Oak Ridge in 60–90 minutes, traffic and weather permitting. During peak demand we triage calls by severity (active flooding, gas leaks, and nursing-home outages are handled first). You will receive a real-time ETA by text and phone, and our technician will call when he is 10–15 minutes away.
Do your technicians carry replacement parts and new tank water heaters on the truck?
Yes. Each service vehicle stocks the most common gas and electric elements, thermostats, anode rods, dip tubes, gas control valves, flex connectors, expansion tanks, shut-off valves, and T&P valves for all major brands. We also keep 40- and 50-gallon natural-gas and electric tank heaters on a standby truck at our Oak Ridge warehouse. If your heater is beyond repair, we can swap it out the same day, haul away the old unit, and register the new unit’s warranty paperwork for you.
How much does same-day emergency tank water-heater service cost?
Our diagnostic fee is $79 within Oak Ridge city limits, which is waived if you authorize the repair. After diagnosis you receive a flat-rate quote from our price book—no surprise labor add-ons. Typical emergency repairs range from $150–$350 for element or thermostat replacement to $450–$650 for gas control valve replacement. Full tank replacement starts at $1,495 installed, including new supply lines, shut-off valve, and haul-away. We accept major credit cards, checks, and offer 0% financing for qualified homeowners.
Will you handle permits and ensure the work meets Oak Ridge codes?
Absolutely. The City of Oak Ridge requires a mechanical or plumbing permit for water-heater replacements. Our office pulls the permit, schedules the inspection, and our licensed plumber meets or photographs the installation for the inspector when required. All work is performed to the 2018 IPC and current Tennessee gas and electric codes, including mandatory expansion control and seismic strapping where applicable.
What should I do before the plumber arrives to limit damage or hazards?
1) Turn off the power or gas supply to the heater—flip the breaker for electric units or rotate the gas shut-off valve 90° for gas units. 2) Close the cold-water inlet valve at the top of the tank to stop incoming water. 3) If water is already leaking, attach a garden hose to the drain valve and direct the water to a floor drain or outside. 4) Do NOT touch electrical components if the area is wet. 5) Mop up standing water to reduce floor damage and slip hazards. 6) Keep children and pets away from the heater until we arrive.