Satisfaction Guarantee
Satisfaction Guarantee | Commercial Plumbing | Plumbing | Oak Ridge
When a burst pipe threatens production in Oak Ridge or a slow drain backs up an entire office complex, HEP is ready 24/7 with fast, certified expertise and a rock-solid satisfaction guarantee. Our licensed technicians arrive on time, equipped to diagnose and repair everything from boilers and backflow preventers to grease traps and gas lines—keeping your business compliant, efficient, and open for customers. We respect your schedule, communicate every step, and never leave a mess behind.
That commitment to craftsmanship and courtesy is why industries, restaurants, and medical facilities across East Tennessee trust us for commercial plumbing year after year. If the repair isn’t right, we make it right—no extra fees, no fine print. Call today and discover how seamless professional service can be when the job isn’t finished until you’re completely satisfied.
FAQs
What does your Satisfaction Guarantee include for Oak Ridge commercial plumbing customers?
Our Satisfaction Guarantee promises that every commercial job will be completed to code, on time, and to the agreed-upon specifications. If any workmanship-related issue arises within one year of service, we will return, diagnose, and correct it at no additional cost. Materials are covered by the manufacturer’s warranty, and we handle all warranty paperwork for you. If we cannot meet the agreed timeline or quality standard, you are entitled to a labor credit or partial refund, whichever you prefer.
How fast can you respond to an emergency commercial plumbing problem?
We provide true 24/7 emergency service in Oak Ridge, with a licensed technician on call at all times. When you place an emergency call, our dispatcher immediately assigns the nearest crew, and our average arrival time inside city limits is 60 minutes or less. Critical systems such as fire-suppression lines, sewer backups, and burst mains receive priority status under our Satisfaction Guarantee, meaning if we miss the one-hour window you receive a 10 % discount on labor.
Will I receive a written estimate and price guarantee before work begins?
Yes. After a free on-site assessment, we present a digital estimate that itemizes labor, materials, and any permit fees. Once you approve the scope, that price is locked in; you will never see surprise add-ons unless you request additional work. If unforeseen conditions require a change order, we pause all work, discuss options, and provide a revised estimate for your signature—no exceptions.
Are your plumbers licensed, insured, and trained for large-scale commercial systems?
Absolutely. Every field technician holds a Tennessee Journeyman or Master Plumber license, carries OSHA-30 safety certification, and undergoes annual continuing-education courses on commercial codes and Best Management Practices (BMPs). We maintain $2 million in general liability coverage and full workers’ compensation, so your business is completely protected while we’re on site.
How do you minimize disruption to my business operations during plumbing repairs or upgrades?
We start with a pre-job walkthrough to map shut-off valves, equipment locations, and customer traffic patterns. Whenever possible, work is scheduled during off-hours, holidays, or production breaks. For critical facilities—restaurants, medical offices, data centers—we install temporary bypass lines or isolation valves to keep water flowing where you need it. All work areas are cordoned off, cleaned daily, and restored to their original condition before re-opening.
What types of commercial properties do you service in Oak Ridge?
Our team is equipped for nearly every kind of commercial environment in Oak Ridge, including office buildings, retail centers, restaurants, hotels, healthcare facilities, industrial plants, laboratories, multi-family complexes, and municipal buildings. Whether you need backflow testing, grease-trap replacement, hydronic piping, or tenant-improvement plumbing, we have specialists and equipment tailored to your sector.