Priority Scheduling
Priority Scheduling | Commercial Plumbing | Plumbing | Oak Ridge
When a burst pipe threatens your production line or a stubborn clog shuts down customer restrooms, downtime isn’t an option. HEP’s Priority Scheduling puts Oak Ridge businesses at the front of the line, dispatching licensed experts who arrive fast, diagnose accurately, and get your systems flowing again with minimal disruption. From restaurants and medical facilities to industrial complexes, we back every job with transparent estimates, OSHA-compliant safety practices, and workmanship that stands up to the toughest demands.
Our team is on call 24/7 because you don’t keep factory hours, and neither do plumbing emergencies. Whether you need proactive maintenance, code-required upgrades, or urgent repairs, HEP delivers responsive commercial plumbing solutions that protect your bottom line and keep your doors open. One call, zero hassle—priority service that proves why Oak Ridge businesses say, “Call HEP, we’ll take it from here.”
FAQs
What is “priority scheduling” and how does it benefit Oak Ridge commercial customers?
Priority scheduling means your service request is automatically moved to the top of our dispatch list. For Oak Ridge businesses this reduces downtime by guaranteeing a same-day or next-morning arrival window, even during peak seasons. Your job is assigned to the first available commercial-certified crew, and all required materials are pre-loaded before the truck leaves the shop, eliminating delays once we are on-site.
Which types of commercial properties do you service in Oak Ridge?
We handle plumbing for office parks, retail centers, restaurants, medical facilities, research labs at Oak Ridge National Laboratory, multi-family complexes, warehouses, schools, and municipal buildings. Our technicians hold Tennessee CMC-A mechanical/plumbing licenses, so we can legally work on anything from ½-inch water lines in a café to 8-inch fire-suppression mains in an industrial plant.
Do you provide 24/7 emergency response, and how fast can you arrive?
Yes. A dedicated emergency technician team is on call 24 hours a day, 365 days a year. Because we are headquartered less than 15 minutes from most Oak Ridge zip codes (37830, 37831), the average arrival time is 60 minutes or less. During a city-wide event or major utility outage we escalate to a two-truck response to keep that timeframe whenever possible.
Are your plumbers trained to meet commercial code and safety requirements?
Absolutely. All field staff complete annual OSHA 30-hour safety training and follow Oak Ridge municipal plumbing code as well as IPC 2021 standards. We carry $5 million in general liability insurance, provide site-specific Job Hazard Analyses, and submit digital inspection reports for backflow devices, grease interceptors, and RPZ valves directly to the City of Oak Ridge’s online portal.
How is priority scheduling priced, and will I see overtime charges?
Priority scheduling has a small flat fee that covers moving your job ahead of non-critical calls and reserving crew capacity. The service is still billed at our standard commercial rate sheet—no after-hours or weekend multipliers for work started under a priority ticket. Detailed, line-item estimates are emailed for approval before we begin, so there are no surprise overtime charges.
Will plumbing work disrupt my business operations, and how do you coordinate with facility managers?
Our project manager meets with your facility team to map traffic flows, noise-sensitive zones, and shut-down windows. Whenever possible we schedule high-impact tasks (main shut-offs, hydro-jetting, pipe replacements) before 7 a.m. or after 6 p.m. We set up negative-air containments to control dust, use acoustic covers on pumps, and provide daily progress updates so you can keep tenants or staff informed. Because of priority scheduling, we finish faster and reduce overall disruption.