- HEP Plumbing
- Background-checked Plumbers

Background-checked Plumbers
Background-checked Plumbers | Tankless Water Heater Install | Plumbing | Norris
When homeowners in Norris decide it's time for endless, energy-efficient hot water, they turn to HEP’s background-checked plumbers for a flawless tankless water heater install. Our local, licensed pros arrive on time, respect your home, and handle every step—from sizing and venting to final testing—with precision that keeps your new system running smoothly and safely from day one.
Choosing HEP means choosing peace of mind. We back each installation with transparent pricing, industry-leading warranties, and 24/7 support, so you’re never left in the cold. Join your Norris neighbors who upgraded to on-demand comfort and discover why “Happy, Easy, Professional” isn’t just our name—it’s the experience we deliver with every visit.
FAQs
What are the main benefits of installing a tankless water heater over a traditional tank unit for my Norris home?
Tankless water heaters heat water on demand, so you never run out of hot water and you avoid the standby heat loss that occurs with storage tanks. Because the burner or heating elements fire only when a hot-water faucet is opened, homeowners typically see energy-use reductions of 25-40 percent compared with a standard tank. Tankless units are wall-mounted, freeing up several square feet of floor space, and they usually last 18-25 years—roughly double the life expectancy of a tank. Many models also qualify for federal tax credits and local utility rebates, further lowering the total cost of ownership.
How long does a professional tankless water heater installation take in Norris, and will my water be shut off during the job?
Most residential installations are completed in one business day—about 4 to 8 hours, depending on the complexity of the gas line, venting, and electrical connections. Your water and gas will need to be shut off, but only for the portion of the job when we disconnect the old unit and tie in the new one, typically 1–2 hours. We schedule installations at a time that minimizes disruption, protect surrounding work areas with drop cloths, and haul away your old tank for recycling at no extra charge.
Are your plumbers in Norris background-checked and licensed to work on gas and electric tankless units?
Yes. Every field technician passes a national criminal background screening, drug test, and driving-record review before hire and is re-screened annually. Our team holds active Tennessee Journeyman or Master Plumber licenses and carries full liability and workers-compensation insurance. In addition, the installers are factory-trained by leading manufacturers such as Rinnai, Navien, and Noritz, so your new tankless system is set up to code, maintains its warranty, and operates at peak efficiency.
How do I know which size tankless water heater I need for my Norris home?
Sizing is based on your peak simultaneous hot-water demand, expressed in gallons per minute (GPM), and the temperature rise needed from incoming cold water to your desired hot-water set point. During our free in-home consultation we count fixtures, measure flow rates, and test the winter groundwater temperature in Norris (typically 52–55 °F). We then calculate the required BTU output and recommend a properly sized unit—often a 7–9 GPM, 160,000–199,000 BTU model for a three-bath residence. Correct sizing ensures you get endless hot water without paying for capacity you don’t need.
What kind of ongoing maintenance does a tankless water heater require after installation?
Tankless units are low maintenance but not maintenance-free. Most manufacturers recommend an annual or biennial descaling (also called flushing) to remove mineral buildup from the heat exchanger, especially in the moderately hard water found in Anderson County. The service takes about 45 minutes, during which we circulate a food-grade vinegar solution, clean the inlet screen filter, and inspect the venting and condensate drain. Regular maintenance preserves efficiency, prevents error codes, and is often required to keep the warranty valid. We offer an affordable maintenance plan that includes reminder scheduling and discounted service rates.
Are there any rebates, tax credits, or utility incentives available for tankless water heater installations in Norris or Tennessee?
Yes. Qualifying ENERGY STAR® gas tankless models earn a federal 25C tax credit equal to 30 percent of the equipment cost, up to $600. Tennessee Valley Authority (TVA) member utilities frequently offer $100–$300 bill credits for high-efficiency gas water heaters, and some natural-gas providers add bonus incentives during promotional periods. Manufacturers occasionally offer seasonal mail-in rebates as well. We track current programs, supply all necessary documentation, and even submit the paperwork on your behalf so you capture every available savings.