Emergency Response
Emergency Response | Commercial Plumbing | Plumbing | Norris
When a pipe bursts behind the bar at midnight or the restroom line backs up minutes before opening, Norris businesses count on HEP’s emergency response team to keep the doors open and the water flowing. Our licensed technicians arrive fast—day or night—with fully stocked trucks, digital leak-detection tools, and the experience to handle everything from fire-suppression mains to grease-clogged drains. We understand that downtime costs money, so we prioritize swift diagnostics, clear communication, and repairs built to last.
Whether you operate a restaurant on Andersonville Highway, manage a medical facility near Gateway, or oversee a sprawling distribution center off I-75, HEP delivers top-tier commercial plumbing solutions without the red tape. One call gets you up-front pricing, code-compliant repairs, and the peace of mind that a local team is standing by 24/7 to protect your property, your staff, and your bottom line.
FAQs
What qualifies as a commercial plumbing emergency in Norris?
Any situation that threatens to shut down or severely disrupt your business operations is considered an emergency—this includes burst or leaking pipes, sewage backups, major water heater failures, gas line leaks, and clogged main drains. If you’re unsure, call us; our technicians can quickly assess whether immediate dispatch is necessary.
How fast can your technicians arrive at my business in an emergency?
We maintain on-call crews stationed throughout the Norris area 24/7. In most cases we arrive within 60 minutes of your call; high-priority sites such as hospitals, restaurants, and manufacturing facilities are dispatched first, but all clients receive real-time ETA updates via text or email.
Are your emergency services available outside regular business hours and on holidays?
Yes. Our commercial plumbing team operates 24 hours a day, 365 days a year—including nights, weekends, and all major holidays—so you never have to wait until “office hours” to protect your property and keep your doors open.
What should I do while waiting for the emergency plumber to arrive?
If safe to do so, shut off the building’s main water supply and any affected isolation valves. Turn off electrical circuits in the flooded area, keep staff and customers clear of hazards, and document damage for insurance purposes. Avoid using chemical drain cleaners or attempting DIY repairs that could void warranties or worsen the issue.
How is emergency commercial plumbing billed?
We provide transparent, upfront pricing. A flat emergency call-out fee covers travel and initial assessment; once onsite, our licensed plumber delivers a written estimate for labor and parts before any repair work begins. We offer electronic invoices, accept major credit cards, ACH, and purchase orders, and can work directly with most insurers for covered losses.
Are your technicians licensed and insured for commercial work in Norris?
Absolutely. All field personnel hold Tennessee state journeyman or master plumbing licenses, carry current backflow prevention and gas line endorsements, and undergo annual safety and OSHA training. Our company is fully insured for general liability, workers’ compensation, and commercial auto to protect your property and employees.