Maesglas Industrial Estate
Maesglas Industrial Estate | Plumbing | Newport
Discover HEP Newport at Maesglas Industrial Estate and experience a trade counter that feels more like a trusted workshop than a warehouse. Our friendly team has decades of hands-on know-how, so whether youâre tackling a burst pipe on a frosty morning or planning a full bathroom refit, youâll get honest advice, fair prices and parts that fit first time. Easy parking, early opening hours and hot coffee on tap mean you can grab what you need and get back on site without missing a beat.
From everyday plumbing essentials to specialist fittings, copper, plastic, press, tools and heating spares, we hold an impressive stock right here in Newportâno long waits, no last-minute panics. Trade account or DIY newcomer, pop in, tell us what youâre up against, and letâs keep your project flowing smoothly.
FAQs
What plumbing services do you provide in Maesglas Industrial Estate, Newport?
We handle the full spectrum of commercial and light-industrial plumbing, including installation of new water and waste lines, repair of burst or leaking pipes, high-capacity water heater and boiler replacement, pump and valve servicing, drain and sewer jetting, compressed-air pipework, backflow prevention, grease-trap fitting, and water-efficiency upgrades. Whether you operate a small workshop or a large distribution centre, we can design, install, repair, or maintain any plumbing system on site.
Do you offer an emergency call-out service and how fast can you arrive?
Yes. Our 24/7 emergency team is based less than 10 minutes from Maesglas Industrial Estate, allowing us to reach most units within 60 minutes of your callâeven outside normal working hours and on bank holidays. Our vans carry common commercial fittings, valves, pipework, and leak-detection equipment so we can isolate, repair, or temporarily make safe most faults on the first visit.
Can you work around our factory or warehouse operating hours to minimise downtime?
Absolutely. We regularly schedule work during shift changeovers, nights, early mornings, or weekends to keep production lines moving and loading bays clear. Before starting, we carry out a site risk assessment and create a method statement outlining noise, access, and safety considerations so you can keep staff and H&S managers informed. We also offer phased works, isolating one area at a time so operations elsewhere continue unaffected.
Are your engineers qualified to work on commercial plumbing systems and industrial machinery?
Every engineer holds minimum NVQ Level 2/3 in Plumbing & Heating, is Gas Safe registered for commercial gas, and carries CSCS cards for site safety compliance. Weâre accredited by WRAS for backflow prevention, IPAF for powered access, and Confined Space trained for pit, tank, and culvert work. All staff undergo DBS checks and annual H&S, asbestos-awareness, and first-aid refreshers, giving you peace of mind when they work in sensitive or high-risk areas.
How quickly can you source specialist parts or materials for repairs on the estate?
We maintain a local warehouse in Newport with high-turnover items such as 15-100 mm copper and stainless pipe, press-fit and Victaulic fittings, PEX, MDPE, PVC, pumps, PRVs, RPZ valves, and commercial sanitary ware. For less common parts we have 3 daily deliveries from national suppliers and can arrange same-day courier for critical items before noon. In most cases this means your repair is completed within 24 hours, eliminating costly production delays.
Do you provide ongoing maintenance contracts for businesses on Maesglas Industrial Estate?
Yes, we offer bespoke Service Level Agreements (SLAs) that cover routine inspections, water heater descaling, TMV calibration, legionella compliance checks, grease-trap clean-outs, CCTV drain surveys, and annual emergency-shower testing. Contracts include priority call-out status, discounted labour rates, and digital service reports for your compliance files. Plans are tailored to your usage profile and budget, ensuring predictable costs and reduced risk of unplanned downtime.