HEP Newport
HEP Newport | Plumbing | Newport
Whether youâre tackling a leaky tap, upgrading a bathroom suite, or fitting out an entire new build, HEP Newport is your friendly, knowledgeable stop for all things plumbing and home improvement. Nestled just minutes from the heart of town, our bright, well-stocked branch brims with trusted brands, everyday essentials, and those hard-to-find specialist parts that save the day. Pop in for quick grab-and-go items, or linger a little longerâour team of seasoned experts love swapping tips, scheming project ideas, and making sure you leave with exactly what you need.
Builders, landlords, and DIY enthusiasts alike appreciate the extras that set us apart: early opening hours, convenient parking, and a warm welcome complete with a fresh brew. From copper fittings to cutting-edge smart controls, HEP Newport brings quality products, sharp prices, and genuine local service together under one roof, helping you keep every project flowing smoothly.
FAQs
Do you provide 24/7 emergency plumbing services in Newport?
Yes. Hep Newport Plumbing has a round-the-clock emergency team on standby every day of the year. Whether you have a burst pipe at 2 a.m. or an overflowing toilet on a bank holiday, call our main number and one of our Gas Safeâregistered engineers will be dispatched immediately. Most emergencies are attended within 60 minutes inside the Newport city limits and surrounding areas such as Caerleon, Rogerstone, and Duffryn.
Which areas around Newport do you cover?
Our engineers serve the entire NP postcode region, including Newport city centre, Bettws, Bassaleg, Caerleon, Llanwern, Rogerstone, Malpas, and Ponthir. We also travel to nearby towns such as Cwmbran, Risca, Magor, Caldicot, and Chepstow. If youâre unsure whether we cover your address, just give us a callâif we canât reach you within a reasonable time, weâll recommend a trusted partner who can.
What types of plumbing work can you handle?
We undertake everything from minor domestic repairs to full commercial installations. Typical jobs include: ⢠leak detection and pipe repairs ⢠tap, toilet, and shower replacements ⢠unblocking sinks, drains, and toilets ⢠hot-water cylinder and unvented system servicing ⢠boiler installation, servicing, and repair ⢠power-flushing radiators ⢠bathroom and kitchen refurbishments. All workmanship meets or exceeds Water Supply (Water Fittings) Regulations 1999 and relevant British Standards.
Are your plumbers qualified and insured?
Absolutely. Every engineer is City & Guildsâqualified and fully insured with ÂŁ5 million public liability cover. Gas-related work is carried out only by Gas Safeâregistered operatives, and our company is a member of the Chartered Institute of Plumbing and Heating Engineering (CIPHE). Documentation can be shown on arrival or emailed ahead on request.
How much will my plumbing job cost?
We operate transparent pricing with no hidden extras. For small repairs we charge a fixed hourly rate that includes travel within 10 miles of Newport city centre. Larger projects are quoted after a free site survey. Youâll receive a written estimate outlining labour, parts, and VAT; once accepted, that price is fixed. Emergency call-outs outside normal hours incur a set call-out fee, which we confirm over the phone before dispatching an engineer.
How do I book a visit or request a quote?
Booking is simple: 1) Call our Newport office on 01633 xxx xxx, 2) use the online form on our website to request a callback, or 3) email pictures or videos of the issue to [email protected] for a faster assessment. For non-urgent work we aim to schedule a visit within 24â48 hours; for emergencies we respond immediately. All appointments are confirmed by SMS and email, and youâll receive live tracking of your engineer on the day.