Emergency Call-outs
Emergency Call-outs | Plumbing | Newport
When a pipe bursts at midnight or the boiler quits on a frosty Newport morning, you need calm expertise on your doorstepâfast. HEPâs emergency call-outs bring qualified engineers to your home or business 24/7, armed with the parts, tools and know-how to stop leaks, restore heat and make everything safe again. Our team is local, so response times are measured in minutes, not hours, and every job starts with a clear, upfront quote.
From stubborn blockages to mysterious drips in the walls, we tackle every aspect of plumbing with the same sense of urgency and care. Youâll get courteous professionals who respect your property, clean up after themselves and back their workmanship with a solid guarantee, all at fair, transparent prices. When Newport needs help in a hurry, HEP is the name to trustâany time, any day.
FAQs
How quickly can an emergency plumber reach me in Newport?
In most cases, we can be at your Newport property within 30â60 minutes of your call. Our engineers are locally based and use real-time GPS dispatching to ensure the nearest available plumber is sent straight to you. During severe weather or peak times weâll give you an accurate ETA and keep you updated en route.
What qualifies as a plumbing emergency?
Any situation that risks flooding, water damage, loss of essential water supply, or health and safety concerns counts as an emergency. Common examples include burst or frozen pipes, severely blocked drains or toilets, major leaks from water cylinders, gas-related water heater faults, and overflowing tanks. If youâre unsure, call usâour team will assess the urgency over the phone.
Are your plumbers available 24/7, including weekends and bank holidays?
Yes. Our emergency call-out service operates 24 hours a day, 7 days a week, 365 days a year. Whether itâs Christmas morning, a Sunday night, or 3 a.m. on a weekday, a qualified and fully insured Newport plumber is always on standby.
Will I receive an upfront quote before work starts?
Absolutely. After a rapid on-site assessment, the plumber will explain the problem, outline the solution, and provide a transparent fixed-price quote. No work is carried out until you approve the cost, and there are no hidden call-out fees or surprise extras on your final invoice.
What areas around Newport do you cover for emergency call-outs?
Alongside Newport city centre, we serve surrounding suburbs and villages including Caerleon, Rogerstone, Duffryn, Beechwood, Bettws, Llanwern, Magor, Risca, and Cwmbran. If youâre just outside these areas, call us anywayâour network often allows us to extend coverage at no additional cost.
How can I minimise damage while waiting for the plumber to arrive?
Turn off the main water shut-off valve (usually found under the kitchen sink or near the meter) to stop the flow. For boiler or hot-water issues, switch off the boiler and electricity supply at the fuse box if safe to do so. Catch dripping water in buckets, move valuables away from affected areas, and avoid using any flooded electrical sockets. Our dispatcher can talk you through any additional safety steps over the phone.