Water Testing

Water Testing | Water Purification | Plumbing | Newport

For homes and businesses in Newport, crystal-clear water starts with expert insight. HEP’s licensed plumbers collect samples right at the tap, run detailed laboratory analyses, and explain every result in plain language. Whether you’re worried about lead, hard-water scale, or odd tastes and odors, we pinpoint the source and recommend the ideal remedy—so you know exactly what’s flowing through your pipes before any work begins.

From there, our team designs tailor-made water purification solutions that fit your household size, water usage, and budget. We install high-capacity whole-home filters, reverse-osmosis drinking stations, and smart softeners that adapt to your daily routine, all backed by Newport’s most comprehensive warranties and 24/7 emergency support. With HEP on call, cleaner, safer water is just a test—and a turn of the wrench—away.

FAQs

Why should I have my tap water tested in Newport if it’s already treated by Dŵr Cymru Welsh Water?

Newport’s municipal supply meets UK drinking-water standards when it leaves the treatment plant, but water can pick up contaminants as it travels through ageing mains and, more importantly, through the private pipework inside your home or business. Lead service lines, galvanised steel pipes, solder, biofilm and even stagnant water in rarely-used outlets can alter taste, odour and safety. A professional test pinpoints any site-specific issues so you know exactly what you and your family are drinking and can take targeted corrective action.

What contaminants do you check for during a standard water quality test?

Our Newport standard panel screens for: • Metals – lead, copper, iron, zinc and manganese • Minerals & hardness – calcium, magnesium, total dissolved solids (TDS) and pH • Microbiological indicators – E. coli, coliforms and aerobic bacteria count • Disinfection by-products – chlorine and chloramine residuals • Aesthetic factors – turbidity, colour and odour. If you have a private well or special concerns, we can add pesticides, nitrates, PFAS (forever chemicals) and legionella to the test list.

How does the on-site plumbing inspection work, and will you need to cut any pipes?

A qualified plumbing technician will trace the route of your incoming main, inspect pipe materials with a borescope or external scanner, and take water samples from strategic taps. In most homes no pipe removal is necessary; we rely on non-invasive visual checks and water chemistry to confirm the presence of lead or corrosion. If a hidden section needs confirmation we may ask permission to remove a tiny 10-mm coupon—done through an existing compression joint so there’s no visible damage.

What water purification options do you offer if my test shows a problem?

Solutions range from point-of-use filters (carbon blocks, reverse osmosis, UV sterilisation) to whole-house treatments such as water softeners, pH neutralisers, catalytic carbon units, lead-specific KDF media and advanced PFAS exchange resins. We design a system around your test data, desired maintenance level and budget. All equipment is WRAS-approved and installed by Gas Safe/Water Regs certified plumbers, with optional annual servicing plans.

How long will it take to receive my water test results and quote for any remedial work?

Most chemical and physical parameters are analysed in our Newport lab within 48 hours, while microbiological culture takes 72 hours. You’ll receive a full digital report, an easy-to-read summary and, if required, a written quotation for purification equipment within five working days of the sampling visit.

How much does professional water testing and purification cost in Newport, and are there grants available?

A one-tap standard test starts at £89 including the site visit, lab fees and report. Comprehensive packages with advanced contaminants run £150–£260. Filtration costs vary: a single RO drinking-water unit is typically £350–£550 installed, while whole-home lead or PFAS systems start around £1,200. Newport City Council currently offers no direct grants, but if lead pipes are confirmed you may qualify for Welsh Water’s Lead Pipe Replacement scheme, covering up to 100 % of external supply-pipe replacement. We help customers complete the paperwork at no extra charge.