Pipe Bursts
Pipe Bursts | Emergency Plumbing | Plumbing | Newport
When a pipe bursts in your Newport home or business, every second counts. HEP’s seasoned team arrives fast, armed with cutting-edge leak-detection gear and the parts needed to stop the flood, protect your property, and restore full water pressure. From frozen copper lines in older terraced houses to split PVC mains in modern builds, our licensed plumbers isolate the break, repair or replace the damaged section, and tidy up before we leave—all at transparent, up-front prices.
Day or night, bank holiday or stormy weekend, our 24/7 emergency plumbing service is just one call away. You’ll speak to a local dispatcher, get an accurate ETA, and receive updates while our van is en route across Newport. Customers choose HEP because we combine rapid response with craftsmanship backed by guarantees, and we treat your space with the same care we give our own. Don’t let a burst pipe soak your ceilings or warp your floors—call HEP and relax knowing the crisis is already being handled.
FAQs
What should I do immediately after discovering a burst pipe in my Newport home?
First, shut off your property’s main water stop-cock (usually located under the kitchen sink or where the service pipe enters your house). Next, turn off the electricity in any affected areas if water is near sockets or appliances. Open all cold taps to drain the system, but leave hot taps closed if you have a hot-water cylinder. Finally, call our Newport emergency plumbing line; we’ll guide you over the phone while a qualified engineer is dispatched.
How fast can your emergency plumbers reach my property in Newport?
We have teams stationed across Newport and the surrounding suburbs. In 90 % of call-outs we arrive within 60 minutes, often sooner in central areas such as Caerleon, St. Julians, and Maindee. Our dispatch software sends the nearest available engineer as soon as your call is logged, so travel time is minimised.
Will turning off the water stop further damage from a burst pipe?
Shutting off the main water supply drastically reduces the flow, which limits flooding and structural damage. However, residual water trapped in the pipework can still leak. That’s why we recommend opening cold taps to relieve pressure and placing buckets or towels under the burst area until our plumber arrives to carry out a permanent repair.
Are your emergency plumbing services available 24/7, even on holidays?
Yes. We operate 24 hours a day, 365 days a year, including Christmas, Easter, and all bank holidays. Our call centre never closes, and we always keep at least one fully stocked van on standby overnight for genuine plumbing emergencies such as burst pipes.
Can you help with insurance documentation for burst pipe damage?
Absolutely. Once the repair is completed we can provide a detailed report, photographs if requested, and a breakdown of labour and material costs. These documents meet the requirements of major UK insurers and speed up your claim for water-damage restoration or property repairs.
How much does emergency burst pipe repair typically cost in Newport?
Costs vary with pipe location, size, and damage severity. For straightforward copper or plastic pipe repairs accessible within floor voids or cupboards, prices usually start around £120–£160 including call-out. Hidden pipes requiring wall removal, large commercial diameters, or extensive water-damage mitigation increase the price. You’ll receive a transparent, fixed quote before work begins, and there are no hidden out-of-hours surcharges.