Gas Safe-registered Engineers
Gas Safe-registered Engineers | Emergency Plumbing | Plumbing | Newport
When a pipe bursts in the middle of the night or your boiler suddenly refuses to fire, HEP’s Gas Safe-registered engineers are already on the road, bringing fast, fuss-free relief to homes and businesses across Newport. Our fully-equipped vans carry the parts and tools needed to fix most faults on the first visit, so your heating, hot water and peace of mind are restored without delay. With clear pricing and courteous, uniformed technicians, we turn panic into comfort in a single call.
Available 24/7, 365 days a year, our specialists handle everything from hidden leaks and overflowing tanks to stubbornly blocked drains. Every repair is carried out to Gas Safe standards, and we tidy up before we leave—because top-class workmanship deserves top-class service. Save our number now and breathe easier later: HEP is Newport’s trusted name for emergency plumbing done right.
FAQs
Are your engineers in Newport fully Gas Safe registered?
Yes. Every engineer we dispatch in and around Newport is individually registered with Gas Safe, the official UK body for gas safety. Our registration number is displayed on our ID cards and vans, and you can verify it on the Gas Safe Register website. This guarantees that all gas-related work—from boiler repairs to emergency leak isolation—is carried out legally and safely.
What counts as a plumbing or gas emergency and how fast can you attend?
Emergencies include gas leaks, carbon-monoxide alarms, burst pipes, no heating or hot water, leaking cylinders, blocked or overflowing toilets, and failed boilers. Because these issues can cause major damage or pose health risks, we offer a 24-hour call-out service with an average arrival time of 60 minutes anywhere in Newport and the surrounding villages.
What should I do if I smell gas before your engineer arrives?
1) Turn off the gas supply at the emergency control valve if you can safely reach it. 2) Open windows and doors to ventilate. 3) Do NOT use electrical switches, matches, or naked flames. 4) Evacuate the property if the smell is strong. 5) Call the National Gas Emergency Service on 0800 111 999 first, then call us. Our Gas Safe engineer will attend straight after the network makes the site safe to complete repairs.
Can you repair and service all boiler brands during an emergency visit?
Absolutely. Our Gas Safe engineers are trained and equipped to diagnose and repair combi, system, and conventional boilers from all major brands—Worcester Bosch, Vaillant, Ideal, Baxi, Glow-worm, and more. We carry common parts on the van for first-time fixes and have local supplier accounts in Newport for rapid collection of less common spares.
How much will an emergency plumbing or gas call-out cost me?
We operate a transparent pricing structure. There is a fixed call-out fee that covers travel and the first hour of labour; after that, we charge in 15-minute increments so you only pay for the time you use. Parts are charged at trade-plus-10 % and we’ll always give you a firm estimate before fitting anything. There are no hidden fees for evenings, weekends, or bank holidays.
Do you guarantee your emergency repair work?
Yes. All labour is guaranteed for 12 months, and any parts we fit carry the manufacturer’s warranty (typically 1–5 years). Should the same fault reoccur within the guarantee period, we will return and rectify it free of charge. We’re also fully insured with £5 million public liability cover for your complete peace of mind.