Flooded Basements
Flooded Basements | Emergency Plumbing | Plumbing | Newport
When rising water turns your basement into an indoor pool, every second counts. HEP’s Newport team races to your address with industrial pumps, moisture-tracking tech, and years of know-how, stopping the spread of water before it can ruin foundations, wiring, or family keepsakes. From burst mains to storm-soaked walls, we isolate the source, extract the water, and set powerful air movers whirring so your home can start drying out fast.
Our certified technicians are on call 24/7 for emergency plumbing, arriving with stocked vans and a plan of action that’s been honed on hundreds of local flood calls. We coordinate directly with insurance providers, keep you updated step-by-step, and won’t leave until every valve is tightened, every pipe is secure, and your basement is safe to reclaim. Newport homeowners trust HEP because we turn panic into relief in just one visit.
FAQs
What should I do first when I discover my basement has flooded in Newport?
For your safety, switch off power to the basement at the consumer unit if you can reach it without stepping in water. Keep everyone, including pets, away from the flood-zone to avoid electrical shock and contamination. Next, call our Newport emergency plumbing hotline (open 24/7); we’ll dispatch a crew immediately. While you wait, photograph or video the water level and any visible damage for insurance purposes and, if possible, move valuables on higher shelves or upstairs. Do not attempt to pump water out yourself—doing so too quickly can destabilise foundations. Our technicians will handle water extraction, disinfecting and pipe repairs safely and efficiently.
How quickly can your emergency plumbers arrive at my Newport property?
Because our main depot is in central Newport, we average a 30–60-minute arrival time anywhere in NP10–NP20 postcodes, even during heavy rain events or peak traffic. Our vans are fully equipped with submersible pumps, wet vacs, pipe-repair fittings and industrial dehumidifiers, so we can start work the moment we arrive—no time lost collecting extra gear.
Is it safe to stay in my home while the basement is flooded?
Staying upstairs is often possible, but only after electrical, gas and structural hazards have been assessed. Floodwater can hide live cables, weaken floor joists and carry sewage bacteria such as E. coli. When our Newport crew arrives, we perform a rapid safety audit: power isolation, gas-appliance checks and moisture readings. If conditions are unsafe, we’ll advise temporary relocation and can help arrange accommodation through your insurer. Never enter a flooded basement until a qualified technician has cleared it.
Will my homeowners insurance cover the cost of emergency flood cleanup and plumbing repairs?
Most standard UK home policies cover "sudden and accidental" water bursts—such as a failed sump pump, ruptured pipe or overflowing appliance. They usually exclude gradual seepage or lack of maintenance. Newport properties near the River Usk may also carry optional flood extensions that cover surface-water ingress. We provide itemised invoices, moisture logs and photos that insurers require, and we can meet loss adjusters on-site to speed up approval. Excess amounts and coverage limits vary, so ring your insurer as soon as possible.
What methods do you use to remove water and dry out a flooded basement?
Our process starts with high-capacity submersible pumps that connect directly to your property’s external drainage or to tanker trucks if sewers are overloaded. Residual water is lifted with commercial wet vacs. Once standing water is gone, we sanitise surfaces with antimicrobial solutions to prevent mould and odours. Industrial-grade dehumidifiers and air movers are then positioned according to psychrometric calculations to achieve rapid structural drying—typically 48–72 hours depending on humidity. Infrared cameras confirm hidden moisture is eliminated before reconstruction begins.
How can I prevent future basement flooding in Newport’s wet climate?
1) Install a sump pump with a battery or water-powered backup so it keeps working during power cuts. 2) Fit non-return (backflow) valves on your sewer line to stop river or street water surging back during storms. 3) Ensure gutters, downpipes and gully pots are cleared twice a year; overflowing roof drainage often finds its way into basements. 4) Grade soil to slope away from foundations and consider French drains where runoff pools. 5) Apply interior or exterior waterproofing membranes to masonry walls. 6) Schedule an annual plumbing inspection—our Newport team checks pump operation, valve seals and any cracks before the winter rains hit.