24/7 Emergency Line
24/7 Emergency Line | Emergency Plumbing | Plumbing | Newport
When a pipe bursts at midnight or your boiler refuses to spark on a frosty Newport morning, HEP’s 24/7 team is already on standby. One quick call connects you with seasoned local plumbers who grab fully stocked vans and navigate familiar streets to reach your door—often in less time than it takes for the kettle to boil. We diagnose fast, fix with precision, and leave your home as tidy as we found it, so the only reminder of the crisis is the story you’ll tell about how swiftly it was solved.
Day or night, weekends or bank holidays, our friendly experts bring clear pricing, guaranteed workmanship, and genuine peace of mind to every job. From flooded bathrooms to stubborn blockages, HEP is Newport’s trusted name for emergency plumbing that never sleeps—because household dramas don’t punch a clock, and neither do we.
FAQs
What types of plumbing emergencies do you handle in Newport?
Our 24/7 emergency line covers burst or leaking pipes, blocked drains or toilets, water heater failures, sewer backups, flooding from broken fixtures, and gas line leaks. No matter how big or small the issue, our licensed plumbers arrive fully equipped to diagnose and resolve the problem quickly and safely.
How fast can your emergency plumbers reach my Newport property?
We maintain strategically placed on-call teams across Newport and the surrounding suburbs. In most cases, a technician is dispatched within minutes of your call and arrives in 30–60 minutes, traffic and weather permitting. We’ll give you a realistic ETA when you contact us and keep you updated en route.
Do you charge extra for after-hours or weekend emergency call-outs?
Because plumbing disasters rarely happen between 9-to-5, our pricing structure is transparent and consistent 24/7. While an after-hours service fee applies, you’ll receive a clear, upfront quotation before any work begins, so there are no surprises on your final invoice.
What should I do while waiting for the emergency plumber to arrive?
If safe to do so, locate and shut off the main water valve (usually near the water meter) to stop additional flooding. For gas leaks, turn off the gas supply at the meter and ventilate the area by opening doors and windows. Avoid using electrical appliances near standing water and keep children and pets away from the affected area. Our technician will provide further guidance over the phone if needed.
Are your Newport emergency plumbing services guaranteed?
Yes. All repairs are backed by a written workmanship guarantee, and any parts we install come with the manufacturer’s warranty. Should an issue related to our repair recur within the guarantee period, we’ll return promptly at no additional cost to you.
What payment methods do you accept for emergency plumbing work?
For your convenience, we accept major credit and debit cards, EFTPOS, bank transfers, and cash. If unexpected repairs exceed your budget, ask about our interest-free payment plans, which allow you to spread the cost over manageable instalments without delaying critical repairs.