Emergency Response
Emergency Response | Commercial Plumbing | Plumbing | Newport
When a burst pipe threatens to shut down your restaurant on the High Street or a backed-up drain stalls production in your factory at Newport Docks, HEP’s emergency response team is already on the road. Our specialists arrive fast, fully equipped, and ready to restore flow with minimal disruption, keeping health-and-safety inspectors, staff and customers happy. We understand the pressures of commercial plumbing, so we work around your schedule—day, night or bank holiday—and communicate every step in clear, no-jargon language.
From high-pressure jetting and leak detection to pump repairs and full pipework replacements, we combine industry-leading technology with decades of hands-on experience. You’ll get transparent pricing, tidy workmanship and a job signed off only when you’re completely satisfied—because your business can’t afford downtime, and neither can we. Call HEP today and put Newport’s most trusted commercial plumbing experts on your side.
FAQs
How fast can your emergency plumbers reach a commercial property in Newport?
Our on-call engineers are stationed throughout the city, allowing us to arrive at most Newport business addresses within 30–60 minutes of your call, day or night. We use GPS-tracked vans and real-time traffic data to dispatch the closest technician, ensuring the quickest possible response when every minute counts.
What kinds of commercial plumbing emergencies do you handle?
We tackle the full spectrum of urgent plumbing issues faced by shops, offices, warehouses, restaurants, schools, and industrial sites. This includes burst pipes, major leaks, blocked drains, backed-up toilets, failed water heaters, broken pumps, gas leaks, fire-sprinkler faults, and flooding from internal pipework. If water or gas is threatening your property, operations, or safety, we can fix it.
Are your plumbers qualified and insured to work on commercial systems?
Yes. All technicians hold NVQ Level 2 or 3 in Plumbing & Heating, are Gas Safe registered for natural gas and LPG, and are certified to work on unvented hot-water systems. We carry £10 million public liability insurance and provide risk assessments and method statements (RAMS) for every commercial job to keep your business compliant with health-and-safety regulations.
Do you offer true 24/7 service, including weekends and bank holidays?
Absolutely. Our emergency help-desk is manned 24 hours a day, 365 days a year. Whether it’s 3 a.m. on a Sunday or Christmas morning, you’ll speak to a live coordinator who can dispatch a qualified plumber immediately. There are no out-of-hours call centres—just our own Newport team ready to assist.
How do you minimise downtime for my business during repairs?
We prioritise safe isolation of the fault, then implement rapid, on-the-spot repairs or temporary solutions to restore water or gas services quickly. Our vans carry 1,500+ spare parts, allowing us to fix over 80 % of emergencies on the first visit. If a longer repair is required, we can schedule work outside trading hours and install bypass pipework so your operations remain open.
Which areas of Newport and the surrounding region do you cover?
We serve the entire NP postcode area—from Caerleon, Rogerstone, and Duffryn to Maesglas, Langstone, and Pillgwenlly—and extend into Cwmbran, Chepstow, Caldicot, and the wider Gwent region. If your premises are within 25 miles of Newport city centre, our emergency team can reach you swiftly.