Replacement Parts
Replacement Parts | Emergency Plumbing | Plumbing | Newcomb
When an unexpected leak or a burst pipe stops life in its tracks, Newcomb homeowners and contractors turn to HEP for fast, knowledgeable service. Our shelves are stocked with every gasket, valve, and specialty fitting you might need, so you spend minutes— not days— hunting down the right replacement. Friendly experts stand ready to match you with the exact part for your make and model, share installation pointers, and if needed, dispatch a licensed technician to get water flowing again. That’s why neighbors keep our number on the fridge for emergency plumbing.
We know urgency doesn’t keep business hours, so our local counter stays open late and our on-call crew is available 24/7. Whether you’re racing to protect new hardwood floors or trying to salvage a Saturday family gathering, one quick call brings the parts, tools, and hands-on help right to your door. From the first drip to the final turn of the wrench, HEP delivers confidence, convenience, and calm to every emergency in Newcomb.
FAQs
What qualifies as a plumbing emergency in Newcomb?
Any situation that risks major water damage, health hazards, or loss of essential services is treated as an emergency. Common examples are burst or leaking pipes, overflowing toilets, sewer back-ups, gas or hot-water leaks, and broken main shut-off valves. If the issue could worsen rapidly or leave you without water, call us immediately and we will prioritise the job.
What replacement parts do your technicians carry for emergency calls?
Our vans are stocked with a broad range of high-demand components so most repairs can be completed on the first visit. These include copper and PEX pipe, isolation and pressure-reducing valves, tap cartridges and washers, flexi-hoses, toilet inlet and outlet valves, cistern seals, tempering valves, traps, and a variety of o-rings and fittings. For less common parts, we have priority accounts with local Newcomb suppliers and can source items the same day whenever possible.
How fast can you get to my property in Newcomb during an emergency?
Because we have technicians based in Greater Geelong, typical response time within Newcomb is 30–60 minutes, 24 hours a day. When you call, our dispatcher tracks the nearest available plumber via GPS and provides an exact ETA. Severe weather or after-hours traffic can add a few minutes, but we always keep you updated en route.
Are the replacement parts you install covered by warranty?
Yes. All parts we supply meet Australian Standards and are backed by a manufacturer’s warranty ranging from 12 months to 10 years depending on the item. In addition, we provide our own workmanship guarantee for a full year: if the part fails due to installation error, we return and fix it free of charge.
Do you offer emergency plumbing on weekends and public holidays?
Absolutely. Our emergency line is staffed 24/7, including nights, weekends, and all Victorian public holidays. You will speak to a licensed plumber—not an answering service—who can give immediate advice and dispatch help straight away.
How much will emergency plumbing and parts replacement cost?
We charge a fixed call-out fee that covers travel and initial diagnosis, plus transparent labour and parts pricing. Before any work begins you’ll receive a written estimate outlining each cost. After-hours rates apply only outside 7 am–5 pm weekdays. We accept EFTPOS, credit cards, and bank transfers, and can provide itemised invoices for insurance claims if required.