Licensed Technicians
Licensed Technicians | Emergency Plumbing | Plumbing | Newcomb
When a burst pipe or blocked drain throws your day into chaos, HEP’s licensed technicians arrive in Newcomb with the speed and skill you need. Our fully equipped vans are on-call around the clock, so one call brings a certified professional to your door, ready to isolate the problem, protect your property, and restore full flow before bigger damage sets in. We handle hidden leaks, sewer overflows, hot-water breakdowns, and every other emergency plumbing crisis with transparent pricing and respectful service.
By choosing HEP, you’re tapping into decades of hands-on experience, backed by the latest diagnostic tech and genuine parts. We know the streets, mains, and regulations of Newcomb inside out, which means quicker diagnoses, cleaner repairs, and lasting peace of mind. Stay calm—our local team is always prepared to safeguard your home or business, day or night.
FAQs
What constitutes a plumbing emergency and how quickly can your technicians reach my home or business in Newcomb?
A plumbing emergency is any situation that threatens health, safety, or property—such as burst pipes, severe leaks, blocked sewer lines, overflowing toilets, gas leaks, or complete loss of hot water. Because water and gas can cause rapid damage, we treat these issues with top priority. Our locally based, fully licensed technicians are on-call 24/7 and aim to arrive anywhere in Newcomb within 60 minutes of your call, traffic and weather permitting.
Are your emergency plumbers in Newcomb fully licensed and insured?
Yes. Every technician on our emergency response team holds a current Victorian Plumbing Licence and carries full public liability insurance. We also undertake regular training to stay compliant with the latest Plumbing Code of Australia and local Barwon Water requirements. This ensures your repair is completed safely, legally, and to the highest industry standards.
How much will an emergency plumbing service cost and will I receive an upfront quote?
After assessing the situation on site, our plumber will provide a transparent, fixed-price quote before any work begins. The quote includes labour, materials, and after-hours surcharges (if applicable). There are no hidden fees: what we quote is what you pay. For added convenience, we offer a range of payment options, including EFTPOS and interest-free finance plans for larger jobs.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the water: Locate your mains water valve—usually near the front boundary or under the meter box—and turn it clockwise to stop further flooding. 2. Turn off gas (if relevant): If you smell gas, close the gas isolation valve and ventilate the area. 3. Isolate electricity: For major leaks near power points or appliances, switch off electricity at the meter board. 4. Contain the leak: Use buckets, towels, or plumber’s tape to minimise water spread. 5. Stay safe: Avoid standing water near electrical devices and keep children and pets away from the affected area. Following these steps can limit damage and help us fix the problem more efficiently when we arrive.
Can your team handle gas-related plumbing emergencies such as gas leaks or faulty hot water systems?
Absolutely. Our plumbers are also licensed gasfitters, qualified to detect and repair gas leaks, replace gas piping, and service or install gas hot water systems. We use calibrated gas detection equipment to locate leaks accurately and carry common gas fittings on our vans, allowing us to complete most repairs on the spot and restore safety to your property quickly.
Do you charge extra for after-hours, weekend, or public holiday call-outs in Newcomb?
Emergency work outside regular business hours (7 am–4 pm weekdays) incurs a standard after-hours surcharge to cover overtime wages and extended supplier costs. This fee is always itemised in your upfront quote so you know exactly what to expect. We keep our pricing competitive and maintain the same high standard of workmanship regardless of the day or time you need us.