Fully-equipped Team
Fully-equipped Team | Emergency Plumbing | Plumbing | Newcomb
When pipes burst at midnight or the hot water disappears on a frosty Newcomb morning, HEP’s fully-equipped team is already loading the van. Our licensed plumbers arrive with cutting-edge leak detection gear, drain cameras, jetters, and replacement parts, so most fixes happen on the first visit. From flooded bathrooms to gas line mishaps, we’re on call 24/7 because Newcomb homes and businesses can’t wait for tomorrow.
Choose HEP for genuine emergency plumbing backed by clear pricing, courteous pros, and a workmanship guarantee that stays long after the water has dried. One call and the cavalry’s on the way—restoring comfort, protecting property, and letting you get back to what matters.
FAQs
What is considered a plumbing emergency and when should I call your Newcomb team?
Anything that poses a risk to your property, health, or safety is an emergency. Common examples include burst pipes, major leaks, blocked sewer lines, overflowing toilets, gas leaks, and hot-water system failures. If shutting off the water or gas at the meter does not stop the problem—or if you cannot safely reach the isolation valve—call us immediately. We are on standby 24/7 for Newcomb residents and can talk you through the steps to minimise damage while we travel to you.
How fast can your fully-equipped plumbers reach my property in Newcomb?
Our dispatch system tracks the location of every on-call van, enabling us to send the nearest licensed plumber the moment you call. In most parts of Newcomb we reach customers within 60 minutes, even after hours, weekends, and public holidays. For large sites such as apartment blocks or commercial premises, we can allocate multiple technicians to ensure rapid containment of the issue.
Are your plumbers licensed, insured, and qualified to handle emergency work?
Yes. All technicians hold current Victorian Building Authority plumbing licences, carry Working with Children Checks for school or childcare sites, and complete mandatory safety training every 12 months. We hold $20 million public-liability insurance and WorkCover for every team member. Our workmanship is backed by a lifetime labour guarantee, and all materials are sourced from reputable Australian suppliers that provide full product warranties.
What specialised equipment do you carry for emergency call-outs?
Each van is effectively a mobile workshop. Standard inventory includes electronic leak-detection gear, CCTV drain cameras, high-pressure water jetters, pipe-freezing kits, welding and brazing tools, gas-sniffers, temporary hot-water units, sewer inflatable plugs, and a full range of pipe and fitting sizes for copper, PEX, PVC, and gas lines. Because we stock these items on board, over 90 % of emergencies are resolved on the first visit without waiting for parts suppliers to open.
Will I know the cost before any emergency repairs begin?
Transparency is central to our service. Once we assess the fault, we provide a fixed-price quote covering labour, materials, and GST. You will see a line-by-line breakdown on our digital job sheet, which you approve on site before work starts. After-hours surcharges apply only outside 7 am-5 pm weekdays; there are no hidden call-out or travel fees inside Newcomb. We also offer interest-free payment plans for eligible customers facing unexpected major repairs.
Do you guarantee your emergency plumbing work and what happens if the problem recurs?
Absolutely. All emergency repairs come with a lifetime workmanship guarantee. If the same issue reappears due to our labour within that period, we will return promptly and fix it at no additional cost. Product warranties vary by manufacturer (usually 1-10 years); we lodge all warranty paperwork on your behalf and keep digital copies for future reference. For added peace of mind, we conduct a complimentary post-repair inspection 30 days after major works to ensure everything is operating perfectly.