Emergency Service
Emergency Service | Plumbing | New Tazewell
When a pipe bursts at midnight or your water heater goes cold, New Tazewell homeowners know they can rely on HEP. Our local, licensed technicians arrive fast—fully stocked trucks in tow—to tackle leaks, clogs, sewer backups, or complete system failures before they have a chance to spread. We blend hometown courtesy with cutting-edge tools to make sure the solution is as lasting as it is quick.
Call us anytime, day or night, and you’ll reach a real person who can dispatch help within minutes. Up-front pricing, honest recommendations, and a rock-solid satisfaction guarantee mean you stay in control from start to finish. Trust HEP for emergency service and discover why your neighbors count on us for all their plumbing needs.
FAQs
What types of situations count as a plumbing emergency?
Any issue that threatens to damage your property, disrupts essential water or sewer service, or poses a safety risk is considered an emergency. Common examples include burst or frozen pipes, major leaks that cannot be contained, sewer line backups, overflowing toilets you cannot stop, water heater failures that are leaking or sparking, and gas line problems. If you are uncertain, call us and we’ll help determine whether immediate dispatch is needed.
How fast can your emergency plumbers get to my home or business in New Tazewell?
We maintain fully stocked service trucks on standby in Claiborne County 24 hours a day. In most parts of New Tazewell, our average response time is 60 minutes or less once your call is confirmed. Severe weather, road closures, or unusually high call volume can add travel time, but we always give you an accurate ETA while you’re on the phone with our dispatcher.
Are your emergency services really available 24/7, even on holidays and weekends?
Yes. Plumbing disasters do not follow a schedule, so neither do we. Our technicians work rotating shifts to ensure someone is always on duty—nights, weekends, and every major holiday. When you call, you reach a live local dispatcher who can immediately route the closest qualified plumber to your address.
What should I do while waiting for the plumber to arrive?
1. Shut off the main water valve (usually where the main line enters your house) to minimize flooding. 2. If the leak is localized, close the nearest fixture shut-off valve. 3. Turn off your water heater’s gas or electric supply if it is leaking or overheating. 4. Move valuables and electronics out of standing water. 5. Do not enter areas where water may have contacted electrical outlets until power is shut off. 6. Take photos of the damage for insurance documentation. 7. Keep the phone line open so our technician can call if directions are needed.
How much does emergency plumbing service cost in New Tazewell?
We charge a small emergency dispatch fee that covers travel and after-hours staffing, then flat-rate pricing for the repair itself. Before work begins, your plumber inspects the problem and provides a written quote so you know the total cost up front—no hidden overtime or mileage fees. Because every situation is unique, exact prices vary, but most common emergency repairs range from $129 to $450. We accept major credit cards, cash, and most homeowner insurance claims.
Are your emergency plumbers licensed and insured to work in Tennessee?
Absolutely. Every technician holds a current Tennessee state plumbing license and undergoes annual continuing education in codes and safety. Our company carries full general liability and workers’ compensation insurance, protecting you from any liability during the repair. We are also bonded and certified to perform gas line and water heater work, giving you peace of mind that the job will be done safely and to code.