Sewer Backups
Sewer Backups | Emergency Plumbing | Plumbing | New Tazewell
When the drains in your New Tazewell home start to bubble, smell, or send wastewater spilling back into the tub, every second counts. HEP’s licensed pros are on-call around the clock, arriving fast with state-of-the-art jetters, cameras, and repair parts to clear blockages and stop damaging overflows before they spread. Because we live and work right here in Claiborne County, we know the terrain, the aging sewer lines, and the quickest routes to your door—so you’re never left waiting while a backup ruins floors, walls, and peace of mind.
From a single stubborn toilet to a full main-line collapse, our team tackles it all under one simple promise: fix it right, right now. Upfront pricing, courteous technicians, and a workmanship guarantee are standard, whether you call at lunchtime or 2 a.m. For dependable emergency plumbing relief that restores flow and sanity in a hurry, reach out to HEP today and let us flush your worries away.
FAQs
What should I do first if I notice a sewer backup in my New Tazewell home?
Immediately stop running any water or flushing toilets to keep additional waste from entering the clogged line. Shut off power to any affected basement areas if water is near electrical outlets. Then call our 24/7 emergency line—(###) ###-####—so a licensed New Tazewell plumber can be dispatched. While you wait, keep children and pets away from contaminated water and, if safe, open windows to reduce odors.
How do I know if the blockage is in my home’s plumbing or the city’s main sewer line?
If only one fixture (for example, a kitchen sink) backs up, the blockage is likely in that branch line. When multiple fixtures on the lowest level gurgle or overflow at the same time, the main building drain is usually clogged. If neighbors are experiencing similar issues simultaneously, the problem could be in the municipal main. Our technicians perform camera inspections to pinpoint the blockage location and determine who is responsible for repairs.
How quickly can your emergency plumbers reach me in New Tazewell?
Because we station on-call crews throughout Claiborne County, typical response time within New Tazewell is 60 minutes or less—day or night, weekends and holidays included. Our trucks are fully stocked with augers, hydro-jetters, sewer cameras, and disinfectants so we can begin remediation as soon as we arrive.
What are the most common causes of sewer backups and how can I prevent them?
The leading culprits in New Tazewell include tree-root intrusion, grease buildup, flushing wipes or feminine products, collapsed clay or cast-iron lines in older homes, and heavy rains that infiltrate cracked pipes. Preventive measures include: • Scheduling an annual camera inspection and cleaning • Disposing of cooking oils in sealed containers instead of sinks • Flushing only toilet paper • Installing a backwater valve to stop city-main surges • Replacing deteriorated sewer laterals before they fail.
Will my homeowners insurance cover the cost of sewer backup repairs?
Standard policies usually exclude sewer backup damage unless you’ve added a specific rider. Even with coverage, the insurer may only pay for cleanup and property restoration, not for repairing the pipe itself. We provide detailed invoices, photos, and video evidence to help you submit your claim, and we can work directly with adjusters to streamline the process.
What steps do you take during an emergency sewer backup service call?
1. Safety & assessment: We gear up with protective equipment and evaluate electrical hazards. 2. Containment: We shut off water flow and lay down barriers to keep contamination from spreading. 3. Source removal: Using power augers or hydro-jetting, we clear the obstruction. If the pipe is damaged, we can perform trenchless repairs or arrange excavation. 4. Camera verification: A miniature camera confirms the line is fully open and structurally sound. 5. Cleanup & sanitation: Standing water is extracted, contaminated surfaces are disinfected, and air scrubbers are installed if needed. 6. Preventive advice: Before leaving, we provide a written report and recommendations—such as root-cutting intervals or backwater valve installation—to reduce future risk.