Fully Stocked Trucks
Fully Stocked Trucks | Emergency Plumbing | Plumbing | New Tazewell
When a pipe bursts at 2 A.M., you don’t have time for parts runs or guesswork. HEP’s fully stocked trucks cruise the streets of New Tazewell like rolling warehouses, loaded with every valve, fitting, and specialty tool our licensed plumbers could need. One call and a technician is en route—GPS-locked to your driveway—ready to fix the problem on the very first visit.
From clogged drains to failed water heaters, our crew handles emergency plumbing with the speed, skill, and neighbor-next-door courtesy East Tennesseans have trusted for decades. Because the right part is already on the truck, we finish faster, keep costs transparent, and leave your home cleaner than we found it, so you can get back to life without missing a beat.
FAQs
What types of situations count as a plumbing emergency?
Any issue that can cause property damage, endanger health, or leave you without essential water service is considered an emergency. Common examples include burst or frozen pipes, major leaks, sewer backups, gas line leaks, overflowing toilets that won’t stop, and water heater failures that flood the area. If you are unsure, call us—our dispatcher will help determine whether immediate service is needed.
How fast can your fully stocked trucks reach my home or business in New Tazewell?
Because we station our trucks within Claiborne County and track them with GPS, a licensed plumber is usually at your door within 60–90 minutes—often faster for addresses inside city limits. During severe weather or peak call times, we keep you informed with real-time ETA updates so you always know when help will arrive.
What parts and tools do your ‘fully stocked’ trucks carry?
Each service vehicle functions as a mobile warehouse. We stock hundreds of OEM and universal replacement parts, including water heater elements, supply lines, shut-off valves, PEX, PVC, and copper fittings, toilet and faucet repair kits, sump pumps, disposal units, gas flex lines, and common control boards. Trucks also hold commercial-grade drain cleaning machines, hydro-jetters, pipe thawing equipment, water-damage mitigation supplies, and leak-detection instruments. Having these items on board lets us complete 90% of emergency repairs on the first visit—day or night.
Do emergency calls cost more than standard appointments?
We do charge a modest after-hours fee for calls placed outside our regular 8 a.m.–5 p.m. schedule, weekends, and holidays. However, you receive a flat up-front price before any work begins, so there are no surprise add-ons once the job is finished. Seniors, military members, and first responders receive a 10% discount on labor, and we waive the service fee if we perform the repair during the same visit.
What should I do while waiting for the plumber to arrive?
If safe to do so, turn off the main water shut-off valve (usually located where the water line enters the building) to minimize further damage. For gas leaks, evacuate the property immediately and call 911. Avoid using electrical appliances in flooded areas, and do not pour chemicals into clogged drains—this can worsen the problem or create hazardous fumes. Gather any warranty paperwork or prior repair records; they can help our technician diagnose faster.
Are your emergency plumbers licensed, insured, and background-checked?
Yes. All field technicians hold current Tennessee Journeyman or Master Plumbing licenses, carry $2 million in liability insurance, and undergo annual background and drug screening. We also require continuing-education hours on the latest codes and safety practices. You can feel confident that whoever arrives in our branded truck is fully qualified to protect your property and your peace of mind.