Frozen Lines
Frozen Lines | Emergency Plumbing | Plumbing | New Tazewell
When the mercury plummets in New Tazewell, frozen water lines can burst without warning, turning a cozy winter night into a race against water damage. HEP’s seasoned technicians arrive fast with specialized thawing equipment, pinpoint leak detection, and fully stocked vans to restore flow before your pipes—or your patience—crack. Our family-owned team knows the local terrain and the urgency that freezing temperatures bring, so you’re never left waiting while ice tightens its grip.
Whether it’s midnight or the middle of a blizzard, one call connects you to certified pros who back their work with clear pricing and a satisfaction guarantee. From preventive insulation to full pipe replacements, we tackle every cold-weather crisis with the same commitment to safety, cleanliness, and community pride. Remember HEP when frozen lines strike and you need true emergency plumbing that’s ready 24/7.
FAQs
What should I do first if I suspect my water lines are frozen in New Tazewell?
Turn off the main water shut-off valve immediately to reduce pressure on the pipes, then open the affected faucets to relieve any built-up ice pressure. Next, call our emergency plumbing team. While you wait, gently warm the pipe area with a space heater or hair dryer—never an open flame—to prevent bursting.
How quickly can your emergency plumbers arrive at my New Tazewell home?
Because we’re locally based, our on-call technicians can typically reach any address in the New Tazewell area within 60 minutes, day or night. During extreme cold snaps, we add extra crews to maintain that response time.
Will my homeowner’s insurance cover repairs for burst frozen pipes?
Most standard homeowner policies in Tennessee cover sudden and accidental water damage from burst pipes, including associated repair costs. However, they often exclude damage caused by neglect (e.g., failing to keep the heat on). We can provide detailed documentation and photos to help you file your claim.
Can I thaw frozen pipes myself without calling a plumber?
Mild freezing can sometimes be thawed safely with low heat (space heater, warm towels) and patience. However, if pipes are deeply frozen, inaccessible, or already showing cracks, DIY attempts can worsen the damage or cause flooding. When in doubt, shut off water and call our licensed plumbers to avoid costly repairs.
What preventative steps can I take to avoid frozen water lines in New Tazewell’s winters?
1) Insulate exposed pipes in crawl spaces, garages, and exterior walls. 2) Disconnect garden hoses and install frost-proof outdoor spigots. 3) Keep your thermostat at 55°F or higher, even when away. 4) On nights below 25°F, let a trickle of warm water run from the farthest faucet. 5) Seal foundation vents and cracks that allow cold air to reach pipes.
Do you offer any guarantees on your emergency frozen-pipe repairs?
Yes. All repair work comes with a one-year parts and labor warranty, and our pipe-thawing service is backed by a no-burst guarantee—if a pipe we’ve thawed safely bursts within 30 days, we’ll return and repair it at no cost. We’re fully licensed, bonded, and insured for your peace of mind.