Emergency Plumbing Team
Emergency Plumbing Team | Emergency Plumbing | Plumbing | New Tazewell
When a pipe bursts at midnight or your water heater decides to quit on a holiday weekend, HEP’s seasoned technicians are already on the way. Our local New Tazewell crew arrives fast, equipped with advanced leak-detection tools, fully stocked trucks, and the know-how to tame everything from overflowing toilets to flooded basements. We don’t just patch problems; we diagnose the cause, explain your options in plain language, and back every repair with honest, upfront pricing.
Neighbors count on our emergency plumbing response 24/7 because we treat every call like it’s happening in our own homes. One quick phone call connects you to live support, rapid dispatch, and a team that respects your time, your property, and your peace of mind. When minutes matter, trust HEP to restore comfort and keep New Tazewell flowing.
FAQs
Do you provide 24/7 emergency plumbing service in New Tazewell?
Yes. Our locally based team is on call around the clock—nights, weekends, and holidays included. Because we keep fully stocked service vehicles in New Tazewell, we can usually be at your door within 60 minutes of your call, any time of day or night.
What situations count as a plumbing "emergency"?
Any issue that threatens to damage property, disrupt essential water supply, or create health hazards qualifies. Common examples are burst or frozen pipes, sewage backups, gas line leaks, major water heater failures, overflowing toilets that won’t stop, and sudden drops in water pressure. If you’re unsure, err on the side of caution and call us—we’ll help you assess the urgency over the phone.
How much will an emergency service visit cost?
We charge a small, flat emergency dispatch fee that covers travel and initial diagnostics. After inspection, the technician will present all repair options and upfront, itemized pricing before any work begins. No overtime or hidden weekend/holiday surcharges are added once you approve the quote. We also offer financing and accept major credit cards to make unexpected repairs more manageable.
Are your plumbers licensed and insured?
Absolutely. Every technician holds a current Tennessee journeyman or master plumber’s license, and our company carries full general liability and workers’ compensation insurance. We continually train on the latest codes and safety standards, ensuring your repair is handled professionally and meets all local New Tazewell ordinances.
What should I do while waiting for the plumber to arrive?
If water is actively flooding, locate your main shut-off valve—usually where the water line enters the home—and turn it clockwise to stop the flow. For gas leaks, evacuate immediately and shut off the gas at the meter if it is safe to do so. Avoid using electrical appliances in flooded areas and keep children and pets away from the affected zone. Provide clear access to the problem area so the technician can begin work promptly.
Do you guarantee your emergency repairs?
Yes. All parts and labor come with a 1-year workmanship warranty, and many manufacturer components we install carry additional warranties of up to 10 years. If an issue we repaired reoccurs within the warranty period, we’ll return at no charge to make it right. Your peace of mind and long-term satisfaction are our top priorities.