Background-checked Technicians
Background-checked Technicians | Emergency Plumbing | Plumbing | New Tazewell
When a pipe bursts at midnight or the water heater decides to quit during a chilly Appalachian morning, New Tazewell homeowners call HEP because they know every technician who knocks on their door has been thoroughly background-checked, rigorously trained, and equipped with the latest tools. From swift leak detection to full-scale drain clearing, our licensed pros arrive in fully stocked vans, ready to solve the problem on the first visit and leave your home cleaner than they found it.
We understand that time feels slower when water is rising fast, which is why our 24/7 emergency plumbing service guarantees rapid response without surprise fees. Whether it’s a backed-up sewer line, a failed sump pump, or a mysterious puddle creeping across the basement floor, HEP’s courteous experts restore comfort and peace of mind—so you can get back to enjoying the quiet beauty of New Tazewell, worry-free.
FAQs
What types of situations are considered a plumbing emergency and warrant an immediate call?
Any problem that threatens to flood your property, cut off access to water, or endanger your family’s health is an emergency. Common examples include burst pipes, sewage backups, overflowing toilets, major leaks under sinks or water heaters, frozen pipes that are about to split, and gas-water heater leaks. If you are unsure, call us; our dispatcher will help you decide whether you need a rapid response or a scheduled appointment.
Are your emergency plumbers in New Tazewell background-checked and drug-screened?
Yes. Every technician we send to your home has passed a national criminal background check, periodic drug screening, and reference verification. We renew these checks annually and require technicians to carry company ID badges and arrive in branded vehicles so you can feel confident about who is at your door, day or night.
How fast can your crew reach my home or business in New Tazewell during an emergency?
Because we keep fully stocked service trucks in Claiborne County 24/7, our typical response time inside New Tazewell city limits is 60 minutes or less. Rural addresses usually see us within 90 minutes. You will receive a live ETA text and real-time GPS tracking so you know exactly when help is on the way.
Do after-hours, weekend, or holiday calls cost extra?
We believe you shouldn’t be penalized for bad timing. While emergency service calls have a standard dispatch fee, we do not add an automatic overtime surcharge for nights, weekends, or holidays. Before any work begins, your technician will diagnose the problem, present repair options, and provide upfront flat-rate pricing that you approve in writing.
Can you resolve most emergency issues on the first visit, or will you need to return?
More than 90 % of our emergency jobs are completed during the initial visit. Each truck carries high-quality replacement parts, water heaters up to 50 gal, sump pumps, sewer cameras, pipe thawing equipment, and trenchless repair kits. If a special-order item is required, we’ll perform a temporary fix to keep you safe and return as soon as the part arrives—usually within 24–48 hours.
What should I do while waiting for the technician to arrive?
1) Turn off the main water shut-off valve (typically near the meter or where the main line enters the house). 2) If a water heater is leaking, switch its power or gas supply off. 3) For overflowing fixtures, close the local shut-off valve behind the toilet or under the sink. 4) Avoid using electrical devices around standing water. 5) Take photos for insurance claims. 6) Open windows if you suspect sewer gas. Then wait in a safe area until our background-checked professional arrives.