Satisfaction Guarantee
Satisfaction Guarantee | Drain Opening | Plumbing | New Tazewell
When a stubborn clog threatens to flood your day, HEP’s licensed plumbers arrive fast, armed with cutting-edge gear and a 100% Satisfaction Guarantee that takes the worry out of every call. From kitchen sinks to main sewer lines, our New Tazewell team pinpoints the blockage, explains the fix in plain English, and performs a precise drain opening that restores flow without the mess. You’ll know the price before we start, and we won’t leave until water glides effortlessly through your pipes.
Neighbors trust us because we treat every home like our own—boot covers on our feet, respect in our hearts, and follow-up checks to be sure the job stays done. Whether it’s midnight on a holiday or noon on a weekday, one call to HEP brings courteous professionals who stand behind their work with lifetime craftsmanship warranties and honest, hometown service. When you need dependable drain opening in New Tazewell, count on the crew that guarantees your peace of mind.
FAQs
What types of drains do you service in New Tazewell?
Our licensed plumbers can clear kitchen sinks, bathroom sinks, tubs, floor drains, washing-machine lines, main sewer lines, and any other residential or light-commercial drains found in New Tazewell properties. Whether the clog is caused by grease, hair, roots, or foreign objects, we have the equipment to restore full flow.
How does your 100% satisfaction guarantee work?
It’s simple: if your drain isn’t running freely when we leave—or it backs up again within 30 days—we’ll come back and fix it at no additional cost. If we still can’t resolve the problem, we’ll refund the service charge. Our guarantee covers both labor and any standard parts we supply during the drain opening visit.
What methods do you use to open clogged drains?
Depending on the pipe size and blockage, we may use motorized drain snakes, sectional cable machines, high-pressure water jetting, enzymatic cleaners, or a combination of these. We also carry video inspection cameras to locate stubborn obstructions and verify that the line is completely clean before we call the job finished.
Are emergency drain opening services available after hours?
Yes. We offer 24/7 emergency service throughout New Tazewell and the surrounding Claiborne County area. Call our main number any time, day or night, and a live dispatcher will send a technician to your home. There are no hidden after-hours fees—our prices and satisfaction guarantee remain the same.
Will you provide upfront pricing before starting the job?
Absolutely. After inspecting the affected drain, your plumber will quote a flat rate that includes labor, standard materials, and any applicable tax. You’ll know the total cost before we begin, so there are no surprises when the work is completed.
How can I prevent future drain clogs after your visit?
We’ll give you tailored maintenance tips, such as using hair catchers in showers, avoiding grease disposal in sinks, and scheduling an annual camera inspection if you have large trees near your sewer line. For ongoing protection, we also offer an affordable Drain Care Plan that includes one free preventive cleaning per year and a 10% discount on any additional plumbing work.