24/7 Emergency Availability
24/7 Emergency Availability | Drain Opening | Plumbing | New Tazewell
When water gurgles back into your sink at midnight or the shower won’t empty before dawn, HEP’s round-the-clock team in New Tazewell is already on alert. Our licensed, local plumbers arrive fast, armed with camera diagnostics, hydro-jetters, and fully stocked trucks, so the fix starts the moment we step through your door. From grease-packed kitchen lines to tree-root invasions in the main, we restore flow safely and protect your pipes for the long haul.
Transparent pricing, tidy workmanship, and a satisfaction guarantee come standard with every drain opening call. Whether you’re a homeowner, landlord, or business owner, you can count on courteous experts who treat your property as their own and keep you informed every step of the way. Save our number, breathe easy, and know that true 24/7 relief is always just one quick call away.
FAQs
What situations count as an emergency drain-opening call in New Tazewell?
Any clog or backup that stops the normal use of sinks, toilets, tubs, floor drains, or main sewer lines and risks flooding or sanitary hazards is considered an emergency. If water or sewage is backing up into your home or a critical fixture is completely unusable, call us 24/7 for immediate service.
How quickly can your technician reach my home or business after I call?
Because we keep on-call crews stationed in Claiborne County around the clock, typical arrival time inside New Tazewell city limits is 45–60 minutes. For surrounding rural addresses we aim for arrival within 90 minutes, weather and road conditions permitting.
Do you charge extra for nights, weekends, or holidays?
Our emergency dispatch fee is the same flat rate no matter when you call—2 a.m. on a Sunday or 2 p.m. on a Tuesday. You will receive up-front pricing before any work begins so there are no surprises on your final invoice.
What drain-opening methods do you use, and are they safe for my pipes?
After camera inspection we choose the least invasive effective method: hand augers for small fixtures, motorized cable machines for tougher clogs, and high-pressure hydro-jetting for grease, roots, or scale in larger lines. All tools are industry-approved and safe for PVC, copper, cast iron, and modern sewer pipe when used by our licensed technicians.
Is cleanup and a workmanship guarantee included with emergency service?
Yes. We protect floors with drop cloths, disinfect any affected area, haul away debris, and leave the workspace as clean as we found it. All emergency drain openings receive a 30-day clog-free guarantee; if the same line backs up again within that period, we return at no labor cost.
Are your plumbers licensed and insured to work in Tennessee?
Absolutely. Every technician holds a current Tennessee plumbing license, is background-checked, drug-tested, and carries full liability and workers’ compensation insurance. Documentation is available upon request for your peace of mind.