- HEP Plumbing
- Water Heaters

Water Heaters
Water Heaters | Plumbing | New Market
When your morning shower turns chilly in New Market, you’ll be glad HEP is only a call away. Our certified technicians specialize in traditional and tankless water heater solutions, from rapid repairs to energy-efficient replacements, so you never have to sacrifice comfort. We arrive on time, lay down protective coverings, and walk you through every option—whether it’s flushing sediment from an aging unit or upgrading to a smart, high-recovery system that slashes utility bills.
Behind every job is more than two decades of hands-on plumbing expertise and a reputation East Tennesseans trust. HEP offers transparent, upfront pricing, 24/7 emergency response, and industry-leading warranties that keep hot water flowing year-round. Count on us for courteous service, meticulous craftsmanship, and the peace of mind that comes from partnering with New Market’s local water heater and plumbing authority.
FAQs
What types of water heaters do you install in New Market?
We install and service all major water heater styles, including traditional gas or electric storage tanks, high-efficiency hybrid heat-pump units, and on-demand tankless systems. Our technicians assess your household’s hot-water needs, available fuel sources, and space constraints to recommend the best model for long-term reliability and energy savings.
How long does it take to replace an existing water heater?
In most cases, a standard like-for-like replacement takes 2–4 hours once we’re on site. This includes draining and removing the old unit, updating venting and water lines if necessary, installing the new heater, filling and purging the system, and verifying safe operation. More complex projects—such as switching from tank to tankless or relocating the unit—can extend the timeline to a full day.
What size water heater do I need for my home?
Sizing depends on your household size and simultaneous hot-water demands. A family of four in New Market typically needs a 50- or 60-gallon storage tank, or a tankless unit rated for 8–9 gallons per minute. We calculate your peak hour demand, consider high-use fixtures (giant tubs, multiple showers), and review incoming water temperature to recommend a right-sized appliance that prevents both shortages and wasted energy.
Are tankless water heaters a good option in New Market’s climate?
Yes. New Market’s moderate winters allow modern tankless units to perform efficiently year-round. While incoming water is colder in January, properly sized gas-fired models still deliver ample flow. Tankless heaters provide endless hot water, save up to 40 % on energy bills, and free up floor space. We’ll check gas line capacity, venting routes, and electric requirements to confirm suitability for your home.
What kind of maintenance does my water heater need and how often?
Annual maintenance protects efficiency and extends service life. For tank models, we flush sediment, test the temperature-pressure relief valve, inspect the anode rod, and check gas or electrical components. Tankless units need a yearly descaling/flush to remove mineral buildup, plus air-filter cleaning and burner inspection. We offer affordable maintenance plans that include priority scheduling and discount repairs.
Do you handle permits and code compliance for water heater installations?
Absolutely. Frederick County requires permits for new installations and replacements that alter fuel type or venting. Our licensed plumbers secure all necessary permits, schedule inspections, and ensure the setup meets the latest International Plumbing Code, National Fuel Gas Code, and manufacturer specifications. You get a worry-free, fully compliant installation backed by our workmanship warranty.