Decades Of Experience
Decades Of Experience | Plumbing | New Market
For more than 40 years, HEP has been the name New Market families call first when a leak springs, a water heater sighs its last breath, or a bathroom dream takes shape. Our roots run deep in the community, and every project—big or small—benefits from the hard-earned wisdom that only decades of hands-on service can deliver. From historic homes along Main Street to the newest builds on the outskirts of town, we know the quirks of every pipe and fixture because we’ve practically grown up alongside them.
Behind every wrench turn is a promise: you’ll get courteous professionals, transparent pricing, and solutions designed to last longer than the industry standard. Whether it’s an emergency repair at midnight or a full home repipe planned months in advance, our team arrives ready to restore comfort and confidence in your daily routine. Discover why neighbors keep recommending HEP whenever they talk about exceptional plumbing in New Market—then let us put that reputation to work for you.
FAQs
What plumbing services do you offer to New Market homeowners and businesses?
With more than 30 years of hands-on experience, our team provides a full spectrum of residential and commercial plumbing services. These include leak detection and repair, fixture installation, water-heater replacement, sewer and drain cleaning, trenchless pipe repair, backflow testing, water treatment system installation, bathroom and kitchen remodel plumbing, and 24/7 emergency service. Because we’ve served New Market for decades, we’re familiar with local building codes, permitting requirements, and the specific water-quality issues that can affect plumbing systems in this area.
Why is choosing a plumber with decades of experience important?
A long-standing track record means we’ve successfully solved thousands of plumbing problems, from routine maintenance to complex system overhauls. Our experience translates into faster diagnostics, fewer return visits, and workmanship that stands the test of time. It also indicates financial stability and a strong reputation in New Market—a community where repeat business and word of mouth matter. In short, seasoned plumbers can save you money, minimize disruption, and deliver solutions that comply with local codes the first time.
How quickly can you respond to emergency plumbing calls in New Market?
We maintain on-call technicians 24 hours a day, 365 days a year. For customers within the New Market city limits, our average door-to-door response time is 60 minutes or less, weather and traffic permitting. We arrive in fully stocked service vans, allowing most emergencies—such as burst pipes, overflowing toilets, or failed water heaters—to be resolved on the spot without waiting for parts. Our dispatcher keeps you updated with ETA texts or calls so you know exactly when help will arrive.
Are your plumbers licensed, insured, and background-checked?
Absolutely. Every field technician holds a current state journeyman or master plumbing license, carries at least $2 million in liability insurance, and is covered by workers’ compensation. We also conduct nationwide background checks and random drug testing to ensure the safety and peace of mind of our New Market customers. Copies of licenses and insurance certificates are available upon request.
Do you back your work with any warranties or guarantees?
Yes. All labor is covered by a written workmanship warranty of up to two years, and many parts—such as faucets, water heaters, and pumps—carry manufacturer warranties ranging from 1 to 10 years. If a problem recurs within the warranty period due to our workmanship, we’ll return promptly and fix it at no additional cost. We also offer optional annual service plans that extend coverage and include priority scheduling and discounts on future repairs.
Can you handle plumbing challenges common to older New Market homes?
Definitely. New Market’s historic housing stock often features galvanized steel or cast-iron piping, outdated fixtures, and limited access spaces. Our decades of local experience mean we know how to repipe without damaging original finishes, retrofit modern fixtures to antique tubs and sinks, and use camera inspections to map fragile drain lines before work begins. We also provide water-pressure regulation, corrosion control, and lead or polybutylene pipe replacement—key concerns for homes built before the 1980s.